Front Desk Associate

Front Desk Associate

Planet Fitness is committed to enhancing the lives of our members by providing a high‑quality fitness experience in a welcoming, judgment‑free environment. As one of the largest and fastest‑growing fitness franchises in the United States, we pride ourselves on our culture, values, and dedication to community wellness.

As a Front Desk Associate you will deliver exceptional customer service to Planet Fitness members, prospective members, and guests while maintaining an outstanding “Judgment Free Zone®” experience.

• Greet members and guests upon arrival, assisting with check‑in questions and concerns.
• Promote the Judgment Free Zone® by connecting with members on the club floor and supporting their fitness journeys.
• Resolve member concerns and refer them to management when necessary.
• Answer phones courteously and provide assistance to callers.
• Perform membership functions: sign‑ups, updates of contact/billing information, cancellations, collection of unpaid balances, and membership transfers.
• Conduct prospective member calls and tours, assessing membership needs.
• Execute retail transactions accurately and meet sales goals.
• Maintain a clean and sanitized environment, including exercise equipment, Black Card spa amenities, and restrooms.
• Perform a comprehensive walk‑through of all club areas, promptly addressing safety or cleanliness concerns.
• Report maintenance issues such as broken or missing equipment to appropriate staff.

• 6‑12 months of customer service experience preferred.
• Minimum age 18 years.
• Willingness to become CPR/AED certified (training provided).
• Basic computer proficiency.

• Continuous standing and moving throughout the club during shifts.
• Verbal communication with members and callers throughout the shift.
• Ability to lift up to 75 lbs.
• Exposure to cleaning chemicals during duties.
• Frequent cleaning and sanitizing of equipment and facilities.
• Ability to bend, twist, and move in various positions as required.

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Team‑building competitions and social events
• Note:
  
  Some benefits apply only to full‑time employees.

All team members are required to actively contribute to a safe and healthy workplace by following all health and safety policies, reporting unsafe conditions, and performing work in a safe manner.

E‑Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Entry level

Part‑time

Other

Wellness and Fitness Services