Hospitality & Retail Coordinator

If you love great food, good people, and the energy of downtown Charleston, this might be your dream job.

You’ll be the friendly face guests meet when they arrive for their food tour: checking guests in, confirming details, setting the tone, answering questions, sharing excitement, and helping people feel truly welcomed. You’ll help shape a brand-new retail program from the ground up (think local sauces, Low country snacks, fun foodie gifts). And you’ll be part of a small, supportive team that collaborates, pitches in, and celebrates wins over shared bites.

This is a role for someone who enjoys wearing many hats, likes being around people, and finds satisfaction in creating an organized, inviting, warm space for guests to gather. There’s room to learn, grow, and discover where your strengths shine, whether that’s hospitality, retail, operations, or beyond.

Charleston Culinary Tours is a locally owned, award-winning food tour company that celebrates the flavors, stories, and hospitality traditions of the Low country.

We’re a tight-knit, professional, and genuinely fun team that loves good food, great conversations, and creating memorable experiences for visitors and locals alike. Our guides, office crew, and partners across the city value what Charleston is built on: true Southern hospitality served with sincerity.

Hospitality & Guest Experience

• Prepare and reset our guest meeting space throughout the day
• Greet every guest with warmth and enthusiasm
• Check in guests for tours, confirm booking details, and answer pre-tour questions
• Welcome walk-ins and curious passersby with friendly, knowledgeable energy
• Process new bookings
• Offer recommendations and help guests feel at home

Retail Operations

• Build and manage inventory from scratch
• Create inviting displays in our dedicated retail area (approx. 6x6 and throughout the space)
• Process purchases and manage POS transactions (Square, Fare Harbor)
• Track sales and report trends
• Develop creative retail ideas: gift boxes, local makers, seasonal items, online sales, etc.
• Keep the space tidy, organized, and visually appealing

Office & Space Upkeep

• Daily cleaning, like wiping down surfaces, sweeping, tidying, trash collection, and restocking
• General maintenance tasks
• Update seasonal decor throughout the year
• Restocking office and guest-facing supplies

Team & Operations Support

• Assist with events and special projects
• Provide pre-tour support when needed
• Eventually serve as a backup for the tour manager (phones, restaurant communications, logistics)
• Jump in wherever needed; everyone on our team helps each other

Note: This list isn’t exhaustive. If you’re someone who enjoys variety and doesn’t mind rolling up your sleeves, you’ll thrive here.

Required

• Weekend availability (Most Saturdays & Sundays a must)
• Ability to work 40 hours/week (with at least one evening per week during peak seasons)
• Strong people skills; comfortable being guest-facing most of the day
• Comfortable with basic cleaning and maintaining an inviting space
• Ability to lift 25–30 lbs and stand for extended periods
• Reliable transportation to and from work
• Promptness and reliability
• Experience with or willingness to learn our systems (Fare Harbor, Square, Google Workspace, Slack)
• A positive attitude and enthusiasm for hospitality + food

Preferred (But Not Required)

• Experience in hospitality, customer service, retail, or merchandising
• Knowledge of Charleston’s food scene or interest in local cuisine
• Tour guide certification (a BIG plus, but absolutely not required)
• Experience with POS systems
• A knack for visual merchandising
• Curiosity, creativity, and a desire to grow with us
• $40,000–$45,000 salary (biweekly; dependent on experience)
• 14 days PTO
• 9 paid holidays
• Commission opportunities (retail and/or tours—details finalized during hiring)
• Downtown parking provided
• Dining stipend (amount TBD; part of ongoing program discussions)
• Discounted tours for immediate family
• Fun team outings and tastings at or from local restaurants
• Holiday party + other staff events
• A genuinely supportive, collaborative team environment

Is training provided?

Yes. We train you thoroughly on our systems, processes, and guest experience expectations.

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