WFO Front End Team Leader

Join our team and live the Ollie-tude! (Ollie’s Core Values)

• BE A TEAM PLAYER:
  Associates are expected to be supportive and work together.
• BE CARING:
  Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED:
  Live the “good stuff cheap” mindset.
• BE COMMITTED:
  Operate with grit, passion, tenacity, and action.
• BE GROWING:
  Get better every day.
• BE REAL:
  Be honest, transparent, genuine, trustworthy, and sincere.

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of the store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection, and store maintenance.

• Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and timely completion of related reports to ensure financial and operational goals are met.
• Ensure that store standards and company programs meet all operational expectations.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that all Associates are provided daily tasks and are productive.
• Organize and maintain the office areas.
• Provide support for the Door to Floor process and merchandising initiatives.
• Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure all corrective actions are completed.
• Lead monthly safety meetings with store Associates and assess all changes from the meetings.
• Ensure that all customer service standards meet company expectations.
• Complete price changes as necessary and required by the company.
• Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
• Perform all Team Leader functions to open and close the store when needed.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign up and membership.
• Assist with hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure staffing needs of the store are continually met.
• Complete any additional responsibilities and/or duties as assigned.

• High school diploma or equivalent required.
• Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to effectively manage in a professional work environment.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.
• Positive attitude and the ability to interact well with customers and Associates.

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Retail

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.