Food Runner

Overview

The Food Runner at Sorelle is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room. Duties include delivering food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections.

Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

• Understand and perform job duties to the expectations of Sorelle and the restaurant Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to the assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have.
• Liaise with the server to always ensure communication about the wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assists the Chef in expediting the food to the dining room.
• Aware of all upcoming orders and the status of tables expecting food.
• Always uses position numbers and proper spiels.
• Keeps expediter station and the kitchen stocked with plates, plate wipes, doilies, etc. throughout service.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment always in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.

In addition to the performance of the essential functions, this position may be required to perform a combination of additional duties as necessary and assigned, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the restaurant.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices, and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Must have complete knowledge of and use the service guidelines outlined in the Food Runner/Back Server Manual.
• Must have complete knowledge of products and specifications that are outlined in the dinner menu matrix and cuisine manual.
• Further duties not currently listed in this outline may be added at the manager’s discretion.

The physical demands described here are representative of those that must be met by a Food Runner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Most work tasks are performed indoors. Temperature is moderate and controlled by the building environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length.
• Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert a well-paced ability to reach other areas of the building on a timely basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and…