Visitor Cafe Associate

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Part Time International African American Museum, Charleston, SC, US

6 days ago Requisition

The Visitor Experience Cafe Associate plays a vital role in creating a welcoming and enjoyable environment for all visitors at our cafe. This position is responsible for delivering exceptional customer service, ensuring that each guest feels valued and satisfied throughout their visit. The associate will manage daily cafe operations, including food and beverage preparation, order processing, and maintaining cleanliness and organization.

By attentively responding to visitor needs and preferences, the associate helps enhance the overall visitor experience and supports the cafe’s reputation for quality and hospitality. Ultimately, this role contributes to fostering a positive atmosphere that encourages repeat visits and strengthens community engagement.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or food service roles.
• Ability to stand for extended periods and perform physical tasks related to cafe operations.
• Basic math skills for handling transactions and cash register operations.
• Strong communication skills and a friendly, approachable demeanor.

Preferred Qualifications:

• Experience working in a cafe, restaurant, or hospitality environment.
• Knowledge of food safety and sanitation standards.
• Familiarity with point-of-sale (POS) systems and inventory management.
• Ability to work flexible hours, including weekends and holidays.
• Multilingual abilities to assist a diverse visitor population.

Responsibilities:

• Greet and engage with visitors in a friendly and professional manner to create a positive first impression.
• Prepare and serve a variety of food and beverage items according to established recipes and quality standards.
• Operate point-of-sale systems accurately to process orders and handle transactions efficiently.
• Maintain cleanliness and organization of the cafe area, including dining spaces, service counters, and kitchen equipment.
• Monitor inventory levels and communicate supply needs to management to ensure smooth daily operations.
• Adhere to all health and safety regulations to provide a safe environment for visitors and staff.
• Collaborate with team members to support overall cafe operations and contribute to a cohesive work environment.

Skills:

The Visitor Experience Cafe Associate utilizes strong interpersonal skills daily to engage with visitors and ensure their needs are met with warmth and professionalism. Attention to detail is essential when preparing food and beverages to maintain quality and consistency. Organizational skills help manage multiple tasks simultaneously, such as order processing, inventory monitoring, and maintaining cleanliness. Problem-solving abilities are applied when addressing visitor concerns or operational challenges promptly and effectively.

Additionally, teamwork and communication skills are critical for coordinating with colleagues to deliver seamless service and uphold a positive work environment.

Hours: 9:00 a.m. to 5:00 p.m. with a 30-minute meal break
• 20-24 hours per week