Back of House Lead Petcare

Overview

About Us:

At Dog Tired, we are dedicated to providing a fun, safe, and loving environment for dogs of all breeds and sizes. Our state-of-the-art daycare 2.0 and lodging facility offers premium services to pet parents, ensuring their furry friends are cared for like family. We are looking for an experienced and dedicated Back of House Lead to join our team and help manage the operational side of our facility, ensuring a seamless experience for both pets and staff.

This ad is for our JAMES ISLAND location.

• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Education:

High School Diploma or Equivalent
Prior experience:
Minimum 1 year prior work related experience and management required.

The Back of House Lead is responsible for overseeing the daily operations of the back-of-house at our dog daycare and boarding facility. This includes supervising daycare/lodging staff, maintaining cleanliness, ensuring the safety and well-being of the dogs, and managing supplies and resources. The ideal candidate is a natural leader with a passion for animal care and excellent organizational skills.

• Team Leadership:
  Supervise, train, and mentor the back-of-house team, including daycare attendants/pet techs.
• Address performance issues with employees and work on resolving problems.
• Train or instruct employees in job duties and company policies or arrange for training to be provided.
• Create and manage staff schedules to ensure proper coverage for daycare, lodging, and cleaning tasks.
• Initiative:
  Proceeds on a job without requiring detailed instructions.
• Foster a positive and supportive team environment.
• Stress tolerance:
  Make sound decisions, lead effectively, and remain calm under highly stressful situations.
• Flexibility:
  Confident in applying skills to new situations.
• Attend management meetings to discuss improvements and training needs.
• Assist Managers in day-to-day office tasks including reaching sales goals, assisting with marketing strategies, and hiring employees as necessary.

• Oversee the feeding, exercise, and overall care of dogs in daycare and lodging programs.
• Monitor dog health and behavior, address concerns with appropriate team members, and communicate with pet parents as needed.
• Ensure dogs are grouped appropriately for playtime and enrichment activities based on size, temperament, and behavior.
• Ensure daily enrichment procedures are followed.

• Maintain a clean, safe, and sanitary environment in back-of-house areas, including sleeping areas, play areas, and grooming spaces.
• Oversee daily cleaning protocols, ensuring compliance with health and safety standards.
• Manage inventory of food, cleaning supplies, and other materials, placing orders as necessary.

• Ensure that all staff follow safety protocols for handling dogs and equipment.
• Monitor and maintain back-of-house equipment, ensuring all tools and resources are in safe working order.
• Ensure compliance concerning animal care and workplace safety.

• Keep accurate and detailed records of dog care, including feeding schedules, medications, and any behavioral notes.
• Collaborate with front-of-house staff to communicate any special requirements or updates on individual dogs.
• Client Service:
  Deals effectively and courteously with clients regarding status of animals or any issues.
• Answer phones, check in, check out, when necessary.
• Excellent computer skills a must.
• Other Duties As Assigned.

• Minimum of 1+ years of experience in a supervisory role, ideally in a dog daycare, lodging or animal care facility.
• Strong knowledge of dog behavior and care practices.
• Excellent communication and leadership skills.
• Ability to multitask in a fast-paced, sometimes physically demanding environment.
• Comfortable handling dogs of all breeds, sizes, and temperaments.
• Basic computer skills for record-keeping and inventory management.
• CPR and First Aid training for animals (preferred but not required). We offer this training to our staff.

• Ability to lift up to 50 lbs.
• Comfortable standing, walking, and bending for extended periods.
• Ability to work in a noisy, active environment with various breeds and sizes of dogs.

• Competitive Pay
• Holiday Pay
• Dental & Vision Insurance
• 401 K Plus Matching
• Medical Membership To Holy City Medical Center
• Paid Time Off
• Opportunities For Advancement
• Continuing Education
• Dog Training Discounted Class Perks
• Free Doggie Daycare for 1 Dog On Shift If There Is Availability
• Discounts On Pet Services Such As Boarding, Grooming, & In Home Pet Sitting
• Free Animal Emergency Training
• Company Outings
• Lots Of Training On Dog Body Language & More!

* THIS JOB IS EXTREMELY BUSY, AND FAST PACED.
* Must Be EXTREMELY Organized.
* Must be comfortable speaking to clients on the phone daily and in person.
* MUST BE ABLE to WORK SOME WEEKENDS and HOLIDAYS as required.

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