Operations Director - Heart & Vascular ICCE

Overview

Job Description Summary The Operations Director – Heart & Vascular Integrated Center of Clinical Excellence (ICCE) reports to the System Administrative Officer. The Operations Director is responsible for partnering with ICCE Leadership to align and execute the strategy of the H&V ICCE. The Operations Director oversees and provides leadership for all strategic program development activities for their areas of responsibility. This role interacts proactively with other directors, leaders, physicians, nurses and other members of the health care delivery team to achieve desired outcomes.

The Operations Director not only represents areas under their direct responsibility but also provides leadership around organization-wide initiatives to improve patient care, clinical effectiveness, and patient access and to optimize patient experience and quality.

Entity Medical University Hospital Authority (MUHA)

Worker Type Employee

Worker Sub-Type Regular

Cost Center CC004410 SYS - ICCE - H&V

Pay Rate Type Salary

Pay Grade Health-34

Scheduled Weekly Hours 40

Work Shift

Job Description The Operations Director reports to the System Administrative Officer. The Operations Director is responsible for partnering with ICCE Leadership to align and execute the strategy and Business Development plan of the H&V ICCE. Under limited supervision, the Operations Director oversees and provides leadership for all strategic program development activities for their areas of responsibility. This role interacts pro-actively with other directors, leaders, physicians, nurses and other members of the health care delivery team to achieve desired outcomes.

The Operations Director not only represents areas under their direct responsibility but also provides leadership around organization-wide initiatives to improve patient care, clinical effectiveness, and patient access and to optimize patient experience and quality.

Performance Excellence-25%

• Work closely with ICCE SAOs, Directors and Managers to develop realistic projections and operational plans to ensure optimal performance across all scorecard domains
• Lead, develop and coordinate all operational and contribution margin reviews with key operational leaders

Collaborate as needed with COM, MUSCP, and MUHA Finance & Accounting departments, CFOs and other appropriate resources to project accurate volume, revenue, and expense budgets each fiscal year and other times when adjustments are required due to market demands

Performance Management-25%

• Participate in development of financial/operational Key Performance Indicators (KPIs)
• Develop, supervise and/or coordinate preparation, maintenance and execution of all analyses on the performance of KPIs under all pillars
• Monitor operational/financial KPIs for performance purposes
• Management of performance in conjunction with direct leadership to achieve all operational targets and the achievement of designated project timelines
• Track, plan and participate on opportunities to increase volumes across functional areas
• Coordinate with BIOS Performance Management to understand and develop plans toward top decile performance compared to benchmark on financial/operational areas
• Ensure the integrity/credibility of all analyses presented that drive operational scopes of work and approved system projects
• Active engagement with the VAT system to reduce supply and purchased services cost as applicable to the ICCE
• Monitors supply costs and routinely communicates with Central Supply Chain team related to opportunities to create cost efficiencies

System & Operational Planning-25%

• Participate in the development of system plans and various forms of analyses to support growth plans and opportunities to increase revenue sources or referral base
• Collaborate with appropriate stakeholders including ambulatory leaders, budget analysts, UHN/RHN and practice plan leaders, external benchmarking sources and any other appropriate resources to create operational and project plans that will lead to systemic growth
• Assist in the development of strategy analysis for current and new business programs
• Partner with Central Finance team(s) to develop and present draft pro formas to FEC and other…