Valet Parking City Manager -Charleston, SC

Overview

Position Title: Valet City Manager

The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.

To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations.

• Operations Management
  • Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service.
  • Develop and enforce operational procedures, safety protocols, and company policies.
  • Conduct regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
  • Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
• Staff Leadership and Development
  • Recruit, hire, train, and manage valet supervisors, attendants, and operational staff.
  • Ensure employees meet performance expectations, appearance standards, and customer service protocols.
  • Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations.
  • Maintain a productive and engaged workforce.
• Financial and Revenue Management
  • Monitor and analyze financial performance, including revenue, expenses, and profitability.
  • Oversee cash handling, reporting, and compliance with financial procedures.
  • Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies.
  • Prepare and present financial reports and forecasts to senior management.
• Client and Business Relations
  • Serve as the primary point of contact for property owners, business partners, and municipal stakeholders.
  • Address client concerns, negotiate contracts, and maintain strong professional relationships.
  • Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities.
• Customer Experience And Service Quality
  • Ensure all valet locations provide exceptional customer service focused on guest satisfaction.
  • Monitor and respond to customer feedback, complaints, and service issues promptly.
  • Implement training programs to enhance guest interactions and improve service quality.
• Compliance and Safety
  • Ensure adherence to local parking regulations, permits, and legal requirements.
  • Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues.
  • Conduct safety audits and training sessions to maintain a secure work environment.
• Technology and Equipment Management
  • Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology.
  • Identify and recommend technology upgrades to improve efficiency and service delivery.
• Travel and Communication
  • Travel may be required due to geographic scope, focusing on site visits to oversee performance, address challenges, and support new account launches.
  • Provide consistent updates and performance insights to leadership. May require using a personal cell phone for work-related matters.
• Supervisory Responsibilities
  • Involve staff in planning, decision-making, and process improvement; take full responsibility for team performance.
  • Maintain an open, accessible leadership style with regular feedback and development opportunities.
  • Seek and apply feedback from internal and external customers to enhance processes and services.
• Additional Responsibilities
  • Attend required staff meetings and complete training modules in a timely manner.
  • May be asked to work flexible hours,…