Supervisor- Service Delivery

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** Join us—Where your Career is a Force for Good!
***
* Job Description:

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** Manufacturing Supervisor-Service Delivery**# Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
** Where Your Career is a Force for Good!
****
* Schedule:

Monday
- Friday, variable schedule. This position will have on-call responsibilities.
****** WHAT YOU NEED TO KNOW
*** You will be responsible for the daily operations of the Components Laboratory. Hire and supervise staff. Participate in education and training activities. Ensure compliance with federal, state, ARCBS directives and regional policy and procedures and regulations. Ensure compliance with safety policies and procedures in the work area.  Always use applicable protective equipment, to prevent exposure to potentially infectious blood and body fluids.

* Key Responsibilities:

** Supervise and direct daily operations of the Components department
* Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success and compliance. Responsible for staff training and certification of competency. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
* Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation, and timely payment of all bills.
* Supervise good inventory management practices. Ensure routine analysis of routes used to ensure the most cost-effective methods are in place.
* Ensure quality and quantity of manufacturing and distribution goals are met, including timelines. Ensure accurate electronic and physical inventories location for products are maintained.
* Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Communicate with Laboratory staff when necessary to resolve problems.
* Participate in process improvements within area of responsibility. Lead suspect product/sample management process.
* May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. May perform, review, and approve quality control on products, reagents, equipment, and various test kits. Serve as departmental expert on the applicable computer systems. Maintain the required records and files.
* The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
** WHAT YOU NEED TO SUCCEED:
* * Minimum 3 years of related experience or equivalent combination of education and related experience required.
* 1 year of lead or supervisory experience.
* Must have effective communication and customer service skills. Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required. Ability to work on a team.
* Travel:
Not required.
*…