Mitigation Manager​/Lead

Our Client, a respected name in the property restoration industry, is seeking a skilled and driven Mitigation Manager or Lead Technician to oversee and lead mitigation efforts across residential and commercial projects. This is an ideal role for either:

• A seasoned technician with 5+ years of field experience ready to grow into a leadership role,
  or

• An established Mitigation Manager looking to join a values-driven team and take ownership of operations, training, and quality control.

You’ll play a key role in managing emergency response teams, coordinating water/fire/mold mitigation work, mentoring field technicians, and ensuring the highest quality standards on every job site.

✔️ Competitive base salary (commensurate with experience)
✔️ 401(k) with match
✔️ Medical, dental, vision, and life insurance
✔️ Disability coverage & Employee Assistance Program
✔️ Paid holidays and PTO
✔️ Company vehicle + fuel card (if in management capacity)
✔️ Supportive leadership team with growth opportunities

• Lead and support mitigation crews on jobs involving water, fire, mold, and environmental damage

• Perform and supervise water extraction, equipment setup, moisture mapping, and containment builds

• Manage scheduling, logistics, and daily assignments of mitigation staff and equipment

• Train, mentor, and evaluate technicians on safety protocols, equipment usage, and customer service

• Communicate with clients, adjusters, and subcontractors to ensure clarity and professionalism

• Ensure compliance with IICRC, OSHA, and company protocols

• Coordinate after-hours emergency services as needed

• Approve crew timecards, oversee job costing, and track materials and consumables

• Conduct job site visits to monitor quality, compliance, and customer satisfaction

• Oversee or perform daily vehicle and equipment inspections

• Assist with onboarding and field orientation for new team members

Required:

• 5+ years of hands‑on mitigation/restoration experience (water, mold, or fire)

• Ability to lead a team or previous experience managing a mitigation crew

• Proficient with water extraction tools, moisture meters, drying equipment, and containment techniques

• Strong communication skills and a customer‑focused mindset

• Comfortable with physical labor, working in tight spaces, and lifting 50+ lbs

• Valid driver's license and clean driving record

• Willingness to respond to after‑hours emergencies

Experience

Required:

• IICRC WRT and ASD certified or other IICRC Certifications

• Experience using mitigation software (e.g., DASH, Restoration Manager)

• Understanding of psychrometrics and drying documentation

• Experience working with insurance adjusters and completing job reports

• Previous supervisory or training experience

• Frequent standing, walking, kneeling, and lifting 50+ lbs

• Access and mobility in confined or high‑moisture environments

• Use of mobile apps/devices to track time, equipment, and notes

Whether you're an experienced Mitigation Manager or a top‑performing Lead Tech ready to grow, this is your opportunity to take the reins. Join a company that values your expertise, supports your career advancement, and delivers meaningful work every day.

Our Client is an equal opportunity employer committed to diversity and inclusion in the workplace.