Senior Community Manager - Laurel Collective

Position: Senior Community Manager - Laurel A Collective
* Develop and execute a comprehensive lease-up plan to achieve occupancy and revenue goals across all four buildings.
* Oversee pre-leasing activities, model unit setup, community tours, marketing initiatives, and promotional strategies.
* Partner with marketing teams to ensure consistent brand messaging, digital presence, and lead-generation performance.
* Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
* Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
* Oversee day-to-day property operations, including maintenance, resident relations, service requests, vendor management, and safety protocols.
* Ensure the property meets all regulatory, compliance, and quality standards from opening through stabilization.
* Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
* Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
* Hire, train, and lead a team of leasing, maintenance and customer service professionals across the multi-building site.
* Create a culture of accountability, collaboration, and exceptional service.
* Prepare, manage, and monitor annual budgets, operational expenses, and financial forecasts.
* Analyze key performance metrics, including occupancy, rent growth, retention, and market trends.
* Ensure timely rent collection, delinquency control, and accurate regular reporting.
* Build a strong, positive community culture through proactive communication, events, and resident engagement strategies.
* Establish service standards that elevate the resident experience and encourage retention.
* Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.
* Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
* Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
* Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations…