Evening Facility Lead

Position Summary Details

Oversee and manage garage operations. Develop, recommend, and implement programs, systems, and procedures to ensure that operations are efficient and profitable and that they maintain the company’s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management.

Train and develop effective frontline field team members. Ensure proper staffing and initiate strategic placement of employees to maximize efficient operation of parking garages. Implement company policies and procedures fairly and consistently. Ensure fair and equitable treatment of all employees within the branch. Ensure that all actions taken are legal, fit within company policy and are properly documented. Provide excellent customer service and handle customer complaints with professionalism.

Ensure the timely completion of required paperwork from each location and that all audit controls are in place. Special projects assigned by the Operations Manager and job duties may be modified at any time.

• Train and develop effective frontline field team members.
• Ensure proper staffing and initiate strategic placement of employees to maximize efficient operation of parking garages.
• Implement company policies and procedures fairly and consistently.
• Ensure fair and equitable treatment of all employees within the branch.
• Ensure that all actions taken are legal, fit within company policy and are properly documented.
• Provide excellent customer service and handle customer complaints with professionalism.
• Ensure the timely completion of required paperwork from each location and that all audit controls are in place.
• Special projects assigned by the Operations Manager and job duties may be modified at any time.

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

• Customer Service Experience
• One year of lead or supervisory experience
• 2 yrs of commercial HVAC experience