MAC Manager

** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Position Overview
** We are seeking an experienced Move/Relocation Operations Manager to serve as the lead for on-site resources for our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate, responsive support for various facilities and logistics needs while overseeing move technician operations. This position combines hands-on technical work with supervisory responsibilities, managing projects and coordinating move technician activities.

As part of JLL's integrated facilities management services, this position offers stability through our dedicated account model and opportunities for career growth within our organization.
** Key Responsibilities
**** Leadership & Supervision*
* • Supervise and coordinate activities of move technicians across multiple projects
• Assign work orders and prioritize tasks based on urgency and client needs
• Conduct quality control inspections of completed work and ensure compliance with JLL standards
• Provide on-the-job training and mentoring to junior technicians
• Lead daily briefings and coordinate with move technicians on project status
• Escalate complex issues to Small Projects Team Lead as needed
• Maintain team accountability for safety protocols and performance standards
** Project Management & Coordination*
* • Plan and execute complex multi-phase office moves and space reconfigurations
• Develop project timelines, resource allocation, and logistics coordination
• Interface directly with client stakeholders on project requirements and updates
• Coordinate with external vendors, contractors, and other trades
• Manage project documentation, progress reports, and client communications
• Conduct pre-move planning sessions and post-move evaluations
** Move Support & Space Management*
* • Execute complex office moves, relocations, and space reconfigurations
• Ensure move crews are supported and engaged to with a plan for delivery every day
• Oversee furniture placement and workspace setup/teardown operations
• Lead department relocations and floor plan changes
• Manage move logistics including scheduling, equipment, and coordination with other trades
• Maintain customer satisfaction rating on supervised projects
• Self-perform complex moves and installations when needed
** Event Setup & Support*
* • Supervise setup of meeting rooms, conference spaces, and event venues
• Coordinate seating, tables, and staging for large corporate events
• Provide after-hours supervision for special events as needed
• Ensure proper setup and breakdown procedures are followed
** Furniture Services & Quality Control*
* • Oversee receiving, inspection, and delivery of furniture throughout the facility
• Supervise assembly and installation of office furniture, workstations, and modular systems (Herman Miller, Steelcase, Haworth, etc.)
• Perform complex furniture repairs, adjustments, and reconfigurations
• Maintain furniture inventory and condition reports
• Ensure quality standards are met on all furniture installations
** Facilities Maintenance & Handyman Services*
* • Coordinate and oversee completion of maintenance work orders
• Assign routine facility upkeep tasks to appropriate technicians
• Self-perform maintenance tasks requiring advanced skills
• Supervise coordination with external contractors for specialized work
• Lead participation in building emergency response procedures
** Technology & Documentation*
* • Oversee utilization of Work Order system such as Corrigo for work order tracking
• Review and approve work order completion with detailed…