Automotive Service Store Operating Partner

Overview

Hay Tire Pros in the Greater Charleston Market is seeking an Automotive Service Store Operating Partner.

At Hay Tire Pros, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

The Automotive Service Store Operating Partner is a key leader responsible for the management and success of a single location. This role requires customer focus, operational excellence and driving employee engagement, all within the framework of our “unreasonable hospitality" philosophy. As an active leader in the customer experience and store sales, the Store Operating Partner contributes a minimum of 30% of the overall store sales and builds a cohesive operation, leading by example with the front of shop and back of shop teams.

The Store Operating Partner must achieve performance targets through data-driven insights and strategies, technological advancements, and streamlined processes. By fostering strong relationships with customers, fleets, and business accounts and delivering exceptional automotive services, the Store Operating Partner drives customer retention and acquisition, while delivering P&L responsibility thru revenue growth, gross profit improvement, leveraging employee training and development, a focus on workplace safety and asset protection.

• Cultural Leadership: Champion Fast Lap's core values within the location, emphasizing exceptional customer service and "Unreasonable Hospitality."
• Operational Excellence and Financial Objectives: Attain organic growth and EBITDA objectives by leveraging data analytics and rigorous operational oversight.
• KPIs and Efficiency: Implement and maintain key KPIs, focusing on labor management, turnover reduction through training, and cost control to maximize revenue and efficiency.
• Technology and Processes: Embrace and utilize technology solutions to streamline workforce processes, enhancing both customer and employee experiences.
• Financial Ownership: Ensure P&L responsibility for the store with a focus on revenue growth and GP improvement.
• Customer Experience and Business Growth: Lead efforts to provide outstanding customer service as the key driver for increasing car count, retention, and new customer acquisition.
• Partnerships: Cultivate and maintain strong relationships with local fleet and business accounts, ensuring satisfaction and the delivery of superior automotive service and repair.
• Inventory and Compliance: Manage inventory to ensure efficient and accurate product tracking and demand fulfillment; oversee financial processes, including accounts receivable and payable, to ensure vendor accuracy and adherence to SOPs; focus on safety and asset protection and compliance with company policies, procedures, and regulatory standards.
• Team Development and Engagement: Train and mentor store employees to develop their customer service and operational management skills; foster a culture of continuous improvement through Learning Management Systems (LMS) training programs and employee feedback.
• Process Improvement
  
  Collaboration:
  
  Collaborate with Marketing Experience Leaders (MEL) and peers to share insights and contribute to enhancing business processes and solutions; remain open to suggestions from peers and the VP to refine and optimize store operations.
• Market Insight and Strategy Execution: Monitor and adapt to local market trends, tailoring business strategies to improve competitive positioning; implement market-specific initiatives, including pricing and promotion strategies, to heighten customer engagement and revenues.

Experience in a tire and automotive retail center or customer-focused management role, with a proven track record of achieving KPIs and financial targets. Strong analytical skills for data interpretation and strategic planning. Skilled in workforce management and training, managing employee turnover below industry levels, and enhancing service quality. Excellent communication skills and a commitment to fostering a collaborative team environment.

The Operating Partner role offers an opportunity to directly influence Fast Lap's success by implementing strategic initiatives, championing customer satisfaction, and leading a dedicated team in a dynamic, customer-centric environment.

• We Offer Weekly Payroll
• Retirement Services of 401(k) or Roth
• Medical, Dental and Vision insurance options
• Employer Paid Life Insurance Plan up to $50,000
• Employee, Dependent and Supplemental Insurance
• Accrual of Paid Time Off in first year and Paid…