Branch Manager

Branch Manager Senior Helpers - Charleston

Senior Helpers is seeking an experienced, compassionate, and results-driven Branch Manager to lead daily operations, client services, and team performance within our Charleston territory. This leadership role is ideal for someone who is passionate about senior care, operational excellence, and working collaboratively to build strong teams while ensuring exceptional client outcomes.

About Senior Helpers Senior Helpers is a nationally recognized home care agency dedicated to improving the quality of life for seniors and their families. We are proud to be a Great Place to Work and are deeply committed to compassionate, relationship-based care.

The Branch Manager has overall responsibility for branch operations, client experience, caregiver performance, and business growth. This role works in collaboration with leadership and recruiting teams to ensure high-quality hiring, onboarding, and retention while maintaining excellent service delivery.

• Lead day-to-day branch operations ensuring alignment with Senior Helpers standards and policies
• Drive revenue growth, client retention, and service expansion
• Monitor KPIs, budgets, payroll, and operational performance
• Ensure compliance with state regulations, company policies, and quality standards

• Oversee all client services, including intake, assessments, care plans, and ongoing client communication
• Conduct or oversee initial client assessments and periodic reassessments
• Ensure timely resolution of client concerns with a focus on satisfaction and retention
• Maintain strong relationships with clients, families, and referral partners

• Work in collaboration with the recruiting and leadership teams to hire, onboard, and retain high-quality caregivers
• Provide coaching, recognition, and performance management in partnership with the team
• Collaborate with scheduling and care teams to ensure consistent, high-quality coverage
• Foster a positive, respectful, and mission-driven workplace culture

• Ensure schedules are optimized to meet client needs and caregiver availability
• Maintain high service coverage and continuity of care
• Address scheduling challenges proactively and collaboratively

• Bachelor’s degree preferred (or equivalent relevant experience)
• Minimum 3-5 years of leadership or management experience in home care, healthcare, or a related field
• Strong operational, organizational, and people-management skills
• Excellent communication and relationship-building abilities
• Experience with scheduling, staffing, and client service management
• Nursing license (RN or LPN) is a plus, but not required
• Valid driver’s license and ability to travel locally as needed

• Health, dental, and disability benefits
• Paid time off and work-life balance days
• Company vehicle or mileage reimbursement (role-dependent)
• Supportive leadership and a mission-driven culture
• Opportunity to make a meaningful impact in your community

If you are a collaborative leader who is passionate about senior care and committed to operational excellence, we would love to hear from you. Apply today to join the Senior Helpers team and help seniors age with dignity and independence.