CSG Operations Manager

Low country Street Grocery is the flagship of our family of social enterprises dedicated to providing a more equitable, sustainable local food system for all. Low country Street Grocery (LSG) began as a grassroots mobile farmers’ market intent on bringing “produce to the people” back in April 2017. LSG has now grown and diversified with two adjoining sister enterprises:
Community Supported Grocery (CSG) and Grocery Rx (GRx). Community Supported Grocery aims to connect small farmers and producers to neighbors all across the Charleston area, with a particular focus on local food equity and convenience via home delivery. Grocery Rx is LSG’s comprehensive food‑is‑medicine program. GRx is both buoyed and leveraged by the immense community, inventory, and experience of LSG, with the expansive operations, logistics, volume, and geography of CSG.

Under the wings of Low country Street Grocery, both CSG & GRx advance our collective mission exponentially to sustainably and radically address systemic barriers to healthy food access, food insecurity, as well as local food proliferation. All outlets employ our “Robin Hood” pricing strategy that leverages revenue from high demand sales to address high community needs. We envision a local food system that supports all of our community members while simultaneously bolstering local food producers through radical, innovative systems that prove sustainability and resilience.

As we grow our team, we seek individuals that believe in our mission and are invested in helping to make that vision a reality. Phew!

We are seeking a passionate, self‑motivated individual to co‑develop and lead the management of operations for Community Supported Grocery (CSG). The Operations Manager will follow SOP’s, goal‑based KPI’s, and maintain strict impartiality and objectivity. CSG focuses on our community’s demand for access to small farmers, producers, and food system innovators with convenience; rounding out the traditional CSA format with more options, variance, and direction via a multi‑tiered price structure.

CSG operating hours range from 6:00am – 7:00pm Mondays‑Fridays (and occasional weekends) or as further directed by management. This position requires experience in a fast‑paced environment, strong problem‑solving skills, superb communication, extreme attention to detail and strategic planning. The CSG Operations Manager (OM) focuses on the following areas: management of all on‑site operations structure and personnel for CSG, strategy and systems optimization, CSG customer experience (CX), immediate and long‑term growth of customer base and geographic scope.

The CSG OM will oversee Supervisory & Coordinator staff, Associate staff, as well as daily B2B interactions. The CSG OM will report directly to the Director of Operations.

• Manage day to day CSG operations and customer deliverables while maintaining good vibes and upholding company ethos.
• Manage assigned CSG Staff members including scheduling, employee reviews, training, hiring & onboarding, and personnel budget. This includes holding staff accountable re: goals, assignments, job responsibilities.
• Oversee and/or coordinate inventory flowchart including: ordering, buying, and costing maintaining strict margins.
• Receiving schedule & communication flow.
• Storage, organization, forecasting & planning.
• Processing & sorting, ensuring quality & CX value standards, FIFO, UF.
• Reporting & planning on quality, costing, surplus, and AV sales channels.
• Oversee daily operations across departments to ensure efficiency and productivity.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with leadership to develop short‑ and long‑term operational strategies.
• Manage budgets, forecasts, and resource allocation.
• Strategize, develop, and implement an updated Operations Plan & SOP’s for CSG with growth goals, KPIs in mind and potentially using Columbia expansion as blueprint.
• Lead and mentor staff to promote professional growth and team performance.
• Ensure compliance with company policies, safety regulations, and legal requirements.
• Evaluate and improve supply…