Operations Assistant

MDI Luxury Design is a boutique residential design firm serving a distinguished clientele across the United States. While our projects span a broad geographic area, we are proudly rooted in the Low country of South Carolina.

At MDI, we are committed to delivering high-end interior design through well-defined processes and exceptional client experience. Our team-driven culture values collaboration, accountability, and excellence. Every team member is considered a key stakeholder in the company’s success, and we are dedicated to empowering individuals to grow professionally while contributing meaningfully to our shared goals.

The Operations Assistant supports the execution of all post-receipt and installation-related activities s role is responsible for getting product into the home—including coordinating deliveries, facilitating installs, being on-site for execution, and resolving issues that arise after product has been received.

By facilitating installation logistics and post-receipt problem solving, the Operations Assistant plays a key role in ensuring smooth installs, minimizing escalation, and delivering a polished, turnkey client experience. The role reports to the Director of Procurement & Operations and works closely with the Design Team and external partners.

• Coordinate and schedule deliveries and installations
• Be on-site for deliveries and installs as needed
• Support real-time problem solving during installs
• Act as a primary point of contact for warehouses, installers, and delivery partners
• Manage damaged goods post-receipt, including initiating and tracking RAs
• Coordinate pickups, replacements, and resolution of install-related issues
• Ensure install-related issues are followed through to completion

• Run installation and delivery reports
• Assist with transport of client inventory to storage facilities as needed
• Make deliveries and pick-ups as required
• Maintain organization of the storage room and inventory of the install kit, ensuring it is stocked and ready

• Self‑motivated with a strong work ethic and the ability to work independently and collaboratively
• Comfortable being on‑site and in motion
• Confident, calm, and solution‑oriented under pressure
• Able to make judgment calls within defined scope without excessive escalation
• Familiar with luxury service expectations and client‑facing environments
• Exceptional attention to detail with a commitment to accuracy and quality
• Ability to remain focused and productive in a fast‑paced, dynamic environment
• Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently
• Excellent written and verbal communication skills
• Proficient in the use of computers, tablets, and mobile devices for daily operations—skilled in Microsoft Office Suite
• Ability to understand and ensure adherence to documented operational processes and compliance standards

Entry level

Full‑time

Management and Manufacturing

Design Services