Service Technician

Service Technician I

Position Title: Service Technician I
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Pardee Service Experts
Location Address: 1952 Belgrade Avenue Charleston, SC 29407

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $70,000
• Generous PTO: 24 paid days in the first year, 29 after the second year
• Ample advancement and career‑growth opportunities across the U.S.
• Company‑sponsored Medical, Dental, and Vision Insurance programs
• Company‑provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy to improve skills
• Best‑in‑class 401(k) Retirement Savings Plan with company matching
• Company‑paid employee Life Insurance with options for you and your family
• Short‑term and Long‑term disability insurance coverage
• Supplemental benefit programs such as Legal advice, pet insurance, and health advocacy programs

Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories, communicates with customers to resolve issues, ensures customer satisfaction, promotes products and services, and works under the direction of the Field Supervisor or General Manager.

• Perform maintenance calls under general supervision.
• Execute routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories in an accurate and timely manner.
• Inspect and perform limited diagnostics to identify potential problems and prevent premature breakdowns.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment required for service work.
• Assist the Service Technician in servicing HVAC equipment and accessories.
• Record all required information on a hand‑held device, complete forms and paperwork accurately and on time, and collect payment from customers if necessary.
• Communicate with dispatch to provide accurate status reports of activities and availability.
• Deliver excellent customer service and maintain high levels of customer satisfaction.
• Promote products and services to the customer; call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Represent the company professionally, honestly, and ethically in all business matters.
• Follow standard procedures and processes; keep the company vehicle properly stocked.
• Perform similar or other duties as needed or assigned.

• Report unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Report contravention of legislation or company policy, procedure or program immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed.
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with general rules as prescribed by company program(s) or procedure(s).
• Operate devices or equipment as prescribed by company program(s) or procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents immediately as prescribed.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Do not perform acts that may endanger the safety or well‑being of others.
• Do not engage in pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

• High school diploma or GED with additional HVAC training; 0 to 1 year of experience preferred.
• Must possess all valid licensing or certification required by federal, state, provincial, or local laws for the geographical work area.
• EPA and safety certifications required.
• Basic knowledge of operational fundamentals of heating, air conditioning, and ventilation equipment and related…