Help Desk Specialist

Overview

Bowhead is seeking a Help Desk Specialist to provide customer support to the Defense Biometrics Identification System (DBIDS), Marine Corps Electronic Security System (MCESS) contract in Charleston, SC. This role supports the Installation Security and Mission Assurance Branch at HQMC and MCICOM.

• Provide Tier I/II/III troubleshooting and coordinate site assistance visits relating to DBIDS operations across the Marine Corps
• Provide phone support to users to resolve issues
• Deliver Operator and Maintainer training and update training materials as required
• Track hardware inventory and manage lifecycle replacement
• Monitor cybersecurity posture, ATO/RMF status, and IA compliance
• Generate weekly and monthly reports and After-Action Reviews (AARs)
• Provide weekly briefs and monthly reports
• Provide on-site desktop support as needed, and general help desk support for User Assistance
• Provide support with assigning IP addresses and maintaining them in the IPA Database
• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls
• Assist with the maintenance and monitoring of the User Assistance mailbox to ensure timely support responses
• Participate in the development and maintenance of SOPs encompassing all User Assistance activity
• Knowledge of Video Teleconferencing is a plus

• Minimum of five (5) years of relevant experience
• Bachelor’s degree required
• Must possess the ability to communicate effectively with the user community
• Must be familiar with DoD networking and security accreditation requirements
• Must have knowledge of installation, maintenance, and administration of computer systems in a LAN/WAN environment
• DoD 8570/8140 cybersecurity certification preferred (Security+, GSEC, CASP or CISSP)
• Ability to communicate effectively with all levels of employees and outside contacts
• Experience with the Defense Biometrics Identification System (DBIDS) preferred
• Ability to travel extensively both domestically and internationally
• Intermediate to advanced level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

• Active passport
• Ability to travel 15% across CONUS and OCONUS
• Occasional overnight travel may be required

• Must be able to lift up to 10-25 pounds
• Must be able to stand and walk for prolonged periods
• Must be able to twist, bend, and squat periodically

Must currently hold a Security clearance. U.S. citizenship is required for a Secret clearance at this location.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics (EEO/D/V). In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here: https://(Use the "Apply for this Job" box below)..

All candidates must apply online at  to be considered for this position. Once the online application has been submitted, changes to the application at that point may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change. In accordance with the Americans with Disabilities Act of 1990, persons unable to complete the online application should contact UIC Human Resources for assistance at

The contractor will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information may disclose it only in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor's legal duty to furnish information.