Business Process Consultant, ServiceNow

Overview

Presidio, Where Teamwork and Innovation Shape the Future. At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

Presidio Business Process Consultants (BPC) will be responsible for acting as a liaison between the customer and the technical team through the deployment of a Contender Solutions project in Service Now. The BPC works with the Project Manager (PM) and Solution Architect (SA) to help guide the client to decisions that provide value for their business while adhering to industry and Contender best practices.

• Understand and explain industry and Service Now best practices.
• Understand and explain Contender products and service offerings.
• Assist in the implementation of delivery projects, including:
  • Conducting demos and working sessions with the client
  • Gathering requirements from the client
  • Identifying gaps or weaknesses in customer processes
  • Drafting Agile stories from business requirements
  • Supporting User Acceptance Testing (UAT)
  • Supporting Organizational Change Management (OCM)

• Bachelor s degree or the equivalent work experience and/or military experience
• 4-6 years  experience as a Business Process Consultant or Business Analyst
• Experience gathering business requirements for Service Now configuration
• Experience explaining Service Now solutions to business stakeholders
• Experience with the ITIL framework
• Experience with Agile methodology (including story refinement, testing, and scrum)
• Strong interpersonal and communications skills
• Experience with Service Now as an administrator
• Service Now System Admin Certification
• Ability to travel 10%

• ITIL certification (preferred)
• Service Now Certifications (preferred)

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you ll be part of a team that is shaping the future.

Let s redefine what s next—together.

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles ersity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

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Please Note:

Presidio does not accept unsolicited resumes/CVs. Do not forward resumes/CVs to our careers email address. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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