Service Desk Consultant
Listed on 2026-01-27
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Join to apply for the Service Desk Consultant role at Tower Research Capital. Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities.
At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. Our Business Support teams enable trading and engineering teams to perform at their best.
Responsibilities- Hands‑on, in‑office support for end‑user technology to ~25 staff
- Triage, desk‑side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading‑critical issues
- Linux/Windows/MacOS endpoints, profiles, local apps, standard images
- Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
- Trading desk ergonomics and cable management at the seat
- Market‑data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
- Conferencing/AV meeting room readiness and daily room checks
- Telephone/softphones and headset configuration & swaps
- Secure printing/MFDs (user setup, jams, toner), badge association
- Joiners/Movers/Leavers hands‑on tasks: device issue/return, desk moves
- Local "smart‑hands" under remote guidance (racking thin clients, reseating cables, vendor escorts)
- Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end‑user gear
- Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
- Providing remote support to users in other offices as appropriate
- Basic understanding and application of password management, MFA, encryption, phishing, endpoint security, proxy, firewall
- Knowledge of ticketing
- Knowledge of management tools like JIRA and Confluence (preferred)
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Consulting, Information Technology, and Sales
Anticipated hourly salary range $25–30.
Tower Research Capital is an equal opportunity employer.
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