OneSite Software Support Coordinator

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit

Responsible for providing technical assistance and support related to One Site/Real Page software. Responds to queries, isolates problem, and determines and implements solution. Prior experience with One Site is required.

• Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or resolution of systems‑related issues.
• Responds to queries either through internal helpdesk system, by email, over the phone or in person as needed.
• Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.
• Responds to email messages for customers seeking help.
• Provides customer service by walking customers through problem‑solving process and following up with customers to ensure issue has been resolved.
• Gains feedback from customers about software systems.
• Assists software training team with training manuals, examples, or job aids as needed.
• Assists on take‑over and transition teams for newly‑acquired properties by setting up new users for systems access.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
• Works with third‑party vendors, contractors, and other business partners to support training or system maintenance needs, and works with senior management to develop and produce training and communication materials.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.

• Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members.
• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
• Demonstrated proficiency in property management software (One Site/Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
• Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.
• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
• College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.

Many factors go into determining employee pay within the posted range…