ServiceNow Operations Administrator, Senior

The Opportunity:

Your combination of people skills and Service Now expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting Service Now? We’re looking for a senior Service Now system administrator to help us operate and maintain Service Now platforms for our Government clients.

As a senior Service Now system administrator on our project, you’ll manage O&M responsibilities supporting Service Now software solutions. You are deployment, configuration, and life cycle management of the Service Now platform. You provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all Service Now environments.

You’ll provide your customers insight into their network through monitoring and performance management.

Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning.

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the platform, so your clients achieve their goals.

Join us. The world can’t wait.

• 4+ years of experience with Service Now maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
• Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
• Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
• Experience with following Agile Scrum development methods
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor’s degree
• Service Now System Administrator Certification

• Knowledge of REST Web services
• Knowledge of SAML, Active Directory, or LDAP
• Possession of excellent verbal and written communication skills
• ITILv3 or ITIL4 Foundations Certification

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting…