Field Operations Engineer; Charleston SC

Field Operations Engineer (Charleston, SC)

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CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud‑based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX’s innovative safety solutions to empower and protect people every day.

We are looking for a Field Operations Engineer to be the trusted face of our company and help our customers get the most out of our safety platform. This is an opportunity to be the hero who makes schools, hospitals, and local government offices safer.

Full‑time

• Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues.
• Serve as a customer‑facing representative of CENTEGIX, ensuring confidence and trust in our solutions.
• Build and maintain strong relationships to enhance customer satisfaction and operational success.
• Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K‑12 property.
• Develop a deep understanding of our products and services to communicate their value effectively.
• Ensure company assets are recovered from installers and returned in a timely manner.
• Provide partner training and management as needed to keep installers up to date on product development.
• Partner with Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience.
• Capture and provide feedback about the Crisis Alert and Contact Alert platforms to product development teams.
• Utilize internal Centegix systems to manage customer‑related activities and provide timely updates to internal teams.
• Leverage the Installer Application to make changes to the Crisis Alert and Contact Alert platforms.
• Assist with change, add or routine maintenance questions and orders.
• Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services.
• Engage administrators and end users to generate feedback on the platform for marketing activities.

• Travel required up to 75% of the time. Primarily regional with occasional national travel; flexibility is critical.
• Second shift work required when supporting installers after hours. Approximately 25% day shift, 75% evening shift; flexibility for evenings, weekends and school breaks.
• 2+ years proven experience interfacing with customers onsite, building trust and reliable support.
• Demonstrated sound judgment and professionalism in a sensitive environment, especially around children.
• High school diploma or equivalent; college degree preferred.
• Successful completion of a comprehensive background check and fingerprinting may be required before gaining access to customer sites.
• Basic knowledge of technology and hand tools required. Understanding of IP, basic networking, wireless systems and protocols is a plus.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Physical requirements:
  • Lift and carry up to 75 lbs.
  • Climb ladders, stand, kneel, bend, sit or lie down while installing equipment.
  • Stand for long periods.

• Participation in company‑wide discretionary bonus
• Fifteen days of PTO plus twelve company holidays
• Three days of paid sick leave and one floating holiday
• Monthly device reimbursement
• Up to $2,500/year reimbursement for eligible education expenses
• Range of healthcare plans (medical, dental, vision)
• 401(k) plan with 4% employer contribution
• Employee referral bonus
• Charitable program match

Entry level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting

CENTEGIX is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.