Senior IT Services Specialist

Are you passionate about technology? Do you love libraries? Charleston County Public Library is looking for an IT wizard! This is an exciting time to join our IT Services department. We’ve recently opened five state‑of‑the‑art libraries, a new support building, renovated our other existing branches, and the 100,000 square foot Main library renovation is occurring soon!

• Lead technician providing daily support (assessment, evaluation, maintenance, and repair) for all PC systems (hardware and software) and their peripherals at all branches.
• Replaces PC hardware and handles any necessary reimaging or configuring.
• Responds to support issues, questions, comments, and requests in a courteous, timely manner.
• Provides needed information and demonstrations concerning PC system use.
• Keeps IT Services leadership and local branch or department managers fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attends meetings, conferences, workshops, training sessions, and reviews materials to become and remain current on the principles, practices, and new developments in assigned work areas.
• Acts as a liaison between departments on related technological issues.

• Analyze problems and identify solutions.
• Plan, organize, and manage time across multiple tasks and projects.
• Perform a wide variety of duties and responsibilities with speed, accuracy, and attention to detail under the pressure of time‑sensitive deadlines.
• Use logical and creative thought processes to develop solutions according to oral instructions and/or written specifications.
• Understand and follow oral and/or written policies, procedures, and instructions.
• Willing to quickly learn and use new skills and knowledge brought about by rapidly changing information, software, and technologies.
• Use integrity, ingenuity, and inventiveness in the performance of assigned tasks.

The successful applicant must be skilled in communicating effectively and pleasantly with others, both orally and in writing, using technical and nontechnical language. Other duties as assigned. Evening and weekend work included. Must have the stamina for lifting equipment, as well as for periods of walking, standing, sitting, reaching, bending, stooping, and kneeling.

• Associate Degree in Computer Science or related field.
• Two or more relevant certifications, such as CompTIA A+ and Network+.
• At least two years of relatable technical support experience.
• Working knowledge of Microsoft Windows and Office 365 in an enterprise environment.
• Prior library, school, or government IT experience preferred.
• Other duties as assigned.
• Some evening and weekend work included.
• Travel as needed between branches in Charleston County area.
• Must have the stamina for lifting equipment, as well as for periods of walking, standing, sitting, reaching, bending, stooping, and kneeling.
• Must possess a valid South Carolina driver’s license with a safe driving record.

Charleston County Public Library offers a comprehensive benefits package which includes Health, Dental, Vision and Life Insurance, Paid Vacation and Sick Leave, Paid Holidays, 401k, and a Pension Plan.

$60,840.00 - $68,515.20 annually commensurate with education and experience.