Food and Beverage Manager

This role exists to build meaningful connections with members, anticipate their needs, and ensure service experiences feel personal, welcoming, and seamless. The ideal candidate leads with warmth, confidence, and empathy—motivating the team to understand that every interaction matters and that service excellence is achieved through people.

This role focuses on building strong connections with team members, motivating others to perform at a high level, and creating buy-in around service standards, operational goals, and guest experience expectations. The ideal candidate leads with poise, empathy, and enthusiasm, balancing urgency for results with a genuine appreciation for people.

• Serve as a visible leader on the floor, actively engaging with members and guests to ensure exceptional service and satisfaction.
• Build strong relationships with members by learning preferences, anticipating needs, and resolving concerns with professionalism and care.
• Lead, coach, and motivate front-of-house staff to deliver warm, attentive, and personalized service at all times.
• Set and model service standards that prioritize the member experience while maintaining efficiency and consistency.
• Gain team buy-in around service expectations, new initiatives, and evolving club priorities.
• Address member feedback promptly and constructively, using insights to improve service delivery.
• Schedule and deploy staff to meet service demands while maintaining a high level of member engagement.
• Train and develop team members on hospitality standards, communication skills, and service recovery.
• Collaborate with culinary, events, and club operations teams to ensure a seamless member experience.
• Maintain compliance with alcohol laws, safety standards, and club policies.
• Communicate service trends, member feedback, and operational needs to leadership in a timely manner.
• Adapt service strategies quickly in response to changing member expectations or business needs.
• Interact effectively and professionally with all other departments.
• Perform additional duties as requested by the Food and Beverage Director and Director of Club Operations.

• Minimum four (4) years of progressive food & beverage or hospitality experience, including supervisory responsibility
• Prior front-of-house service experience (server and/or bartender)
• Alcohol awareness certification a plus
• Hospitality leader with strong people and service instincts
• Confident, engaging, and empathetic communicator
• Strong leadership, communication, and interpersonal skills
• Member-focused mindset with a passion for hospitality
• Ability to influence, motivate, and develop teams
• Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
• Professional appearance and demeanor
• Proven ability to motivate and influence teams
• Flexible availability, including evenings, weekends, holidays, and rotating outlets

• Opportunity to lead across multiple dining concepts