FULLTIME Host

Benefits

• 401(k) matching
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

• Ability to always be on time
• A neat, groomed, and professional personal appearance
• A polite and professional demeanor and an ability to stay calm under pressure
• Flexible schedule including nights, weekends, and holidays
• Excellent phone and communication etiquette
• Ability to work on your feet for up to twelve hours and lift up to 25 lbs
• Organized and able to multi-task with attention to detail
• Excellent customer service and interpersonal skills and a genuine appreciation for creating excellent service experiences
• General knowledge and ability to use computers, tablets, apps, etc. including Open Table, Microsoft Office, POS, and any other software used to complete job tasks
• Ability to manage crisis in a calm and effective manner
• Fortitude to effectively give and receive feedback
• Teamwork-oriented

• Ensures there is always someone present at the door
• Warmly and graciously greets all guests that walk in the door and thanks all guests as they leave
• Creates and fosters loyal relationships with returning guests
• Performs all duties outlined in the checklists such as checking voicemails, returning phone calls, updating voicemail messages, and updating scheduling with the reservation system
• Learns the menu and can answer guest questions regarding the menu and daily specials
• Speaks with guests to ensure satisfaction with food and service, responds to complaints, or makes conversation
• Maintains contact with kitchen staff, management, serving staff, and guests to ensure excellent dining experiences
• Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
• Shows respect and empathy to all team members and always portrays a positive attitude
• Follows directives of the management team and exemplifies a spirit of cooperation and teamwork