Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Benefits

• 401(k) matching
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

The host always presents a positive first and last impression of Fleet Landing and always shows genuine Southern Hospitality. The host coordinates the flow of guests into the dining room and bar areas and oversees guest reservations. The host continually exemplifies a spirit of cooperation and teamwork. The host team closely supports the management team to ensure performance is aligned with the goals and expectations of Fleet Landing.

Requirements:

• Ability to always be on time
• A neat, groomed, and professional personal appearance
• A polite and professional demeanor and an ability to stay calm under pressure
• Flexible schedule including nights, weekends, and holidays
• Excellent phone and communication etiquette
• Ability to work on your feet for up to twelve hours and lift up to 25 lbs
• Organized and able to multi-task with attention to detail
• Excellent customer service and interpersonal skills and a genuine appreciation for creating excellent service experiences
• General knowledge and ability to use computers, tablets, apps, etc. including Open Table, Microsoft Office, POS, and any other software used to complete job tasks
• Ability to manage crisis in a calm and effective manner
• Fortitude to effectively give and receive feedback
• Teamwork-oriented

• Ensures there is always someone present at the door
• Warmly and graciously greets all guests that walk in the door and thanks all guests as they leave
• Creates and fosters loyal relationships with returning guests
• Performs all duties outlined in the checklists such as checking voicemails, returning phone calls, updating voicemail messages, and updating scheduling with the reservation system
• Learns the menu and can answer guest questions regarding the menu and daily specials
• Speaks with guests to ensure satisfaction with food and service, responds to complaints, or makes conversation.
• Maintains contact with kitchen staff, management, serving staff, and guests to ensure excellent dining experiences
• Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
• Shows respect and empathy to all team members and always portrays a positive attitude
• Follows directives of the management team and exemplifies a spirit of cooperation and teamwork