Guest Experience Manager - Hybrid Night Auditor

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, “This place is different.”

Charleston’s first-ever hotel dedicated to the arts, The Vendue, inspires guests and team members alike with an ever-changing canvas of art for all the senses. Providing the ultimate guest experiences through a culture that values our team members is our number one priority. Time and again we excel in this pursuit as evidenced by our many accolades and awards in the industry.

Start a new career journey with creativity, fun, and passion at The Vendue!

WHAT WE HAVE TO OFFER

Location:

• Located at 19 Vendue Range, Charleston, SC 29401, The Vendue is in the heart of Charleston’s French Quarter and Art District.
• Steps away from Waterfront Park, Charleston City Market, and Rainbow Row, along with other historic attractions, shopping, and dining.
• $45,000 annual salary with commission and tips opportunities
• Commission opportunities monthly
• Bonus opportunities annually up to 20%
• Exempt, full-time position
• A culture that values curiosity, boldness, intentionality, and delight!
• Opportunities for internal growth and development
• Earned wage access through Pay Activ - access your earned wages before payday!
• Paid Time Off & Paid Holidays
• Affordable medical, dental, and vision insurance plans
• Company-provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%
• Referral program & Employee Assistance Program & Tuition Reimbursement Program
• Discounts at all Avocet-owned hotels and restaurants

WHO WE ARE LOOKING FOR

Our Guest Experience Managers (aka GEMs) are the consummate hosts, advocates, and managers of the entire guest experience with a 360-degree approach. Beyond the traditional guest service and front desk agent, GEMs are breaking new ground in the hospitality industry. We are looking for a dedicated, professional to join their team - someone with a passion for customer excellence and eager to make each guest feel welcomed and wanted in our home.

PRIMARY DUTIES & RESPONSIBILITIES:

• Welcome guests to The Vendue. Communicate with guests prior to arrival to ascertain their reason for staying with us and to be prepared for any special requests both pre-arrival and during their stay. Ensure their room is ready prior to arrival. Upon arrival welcome guests at their car and into our living room, offering refreshments as you complete any check-in tasks.
  
  Provide guests with an orientation of our offered amenities and recommend any local offerings that will complement the reason for their visit.
• Coordinate with Valet/Bell Person to ensure luggage is delivered to room and car is parked.
• Maintain communication with guests throughout their stay both in person and through our app to ensure needs are met (laundry, clean linens, ice, etc.) Take ownership of guests amenity requests by following procedures and working with appropriate staff to create and deliver personalized amenities on time to guests.
• Be knowledgeable of all the artwork and artists exhibited on property and of our relationships with local galleries. Be able to discuss and relay accurate information for artwork in main exhibition spaces including Featured Artist Exhibits and Gallery 26 exhibits. Connect guests with the art department and/or local galleries as needed. Assist with the sale of art as appropriate.
• Make hotel reservations for guests when necessary. Coordinate with guests to make reservations in our restaurant outlets as requested.
• Assist guests with check out when requested.
• Record relevant information in the End Of Shift google doc as it occurs throughout the shift. Keep all guest areas as well as the guest services office clean and organized.
• Perform administrative tasks on a rotating basis with peers to ensure efficient and effective operations and…