Supervisor Housekeeping

Position Summary

bSupervisor Housekeeping role at bHilton Grand Vacations supervises housekeeping operations, including rooms, common areas, and key house areas to maintain the resort’s high cleanliness standards.

• Assist in training housekeeping staff on safety, security, department procedures, and service guidelines.
• Help schedule staff according to standards and forecasted occupancy; assign daily work tasks to employees.
• Inspect guestrooms and public areas throughout the resort.
• Maintain inventory at appropriate par levels; ensure employees have necessary tools and supplies.
• Perform shift‑associate work such as room assignment, vacant room discrepancy reports, and departure reports.
• Assist in all department meetings.
• Document and communicate maintenance requests to the engineering department to meet resort service quality standards.
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
• Assist in the performance review process.
• Perform other duties as assigned.

• Basic computer and interpersonal skills.
• Flexible schedule; able to work varied days and shifts, including weekend and holiday work.
• Proficient English language communication skills, both verbal and written, with guests, owners, co‑workers, and the department.

• Recognition programs and rewards.
• Excellent healthcare options, including medical, dental, and vision.
• People‑first culture.
• Travel discounts program:
  Hilton hotel rates worldwide.
• Employee pricing platform for work perks.
• Employee assistance program supporting physical and mental well‑being.
• Paid vacation time and paid sick days.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.