Guest Experience Manager - Front Desk

Overview

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, “This place is different.”

The Vendue is not traditional in its aesthetic, vibe or the way we serve our guests. Neither is this position. We’re here to shake things up to bring our guest experience to the next level–with some flair, and a touch of showmanship. You ll have everything you need to shine - great location? Check. An epic rooftop bar? Best in the city!

200+ piece curated art collection? Yup. Charleston s Choice Awards Best Boutique Hotel? Most definitely! We could go on and on, but we don t want to brag. We are missing one thing - YOU! What level of creativity, fun, beauty, and inspiration can you bring to the team? Can you match our moxie? We d love to find out, so apply today.

To learn more about our beautiful property, visit

Guest Experience Managers (aka GEMs) are the consummate hosts, advocates, and managers of the entire guest experience with a 360-degree approach. Beyond the traditional guest service and front desk agent, GEMs are breaking new ground in the hospitality industry. They are dedicated professionals with a passion for customer excellence and eagerness to make each guest feel welcomed and wanted in our home.

• Welcome guests to The Vendue. Communicate with guests prior to arrival to ascertain their reason for staying with us and to be prepared for any special requests both pre-arrival and during their stay. Ensure their room is ready prior to arrival. Upon arrival welcome guests at their car and into our living room, offering refreshments as you complete any check-in tasks.
  
  Provide guests with an orientation of our offered amenities and recommend any local offerings that will complement the reason for their visit.
• Coordinate with Valet/Bell Person to ensure luggage is delivered to room and car is parked.
• Maintain communication with guests throughout their stay both in person and through our app to ensure needs are met (laundry, clean linens, ice, etc.) Take ownership of guests amenity requests by following procedures and working with appropriate staff to create and deliver personalized amenities on time to guests.
• Be knowledgeable of all the artwork and artists exhibited on property and of our relationships with local galleries. Be able to discuss and relay accurate information for artwork in main exhibition spaces including Featured Artist Exhibits and Gallery 26 exhibits. Connect guests with the art department and/or local galleries as needed. Assist with the sale of art as appropriate.
• Make hotel reservations for guests when necessary. Coordinate with guests to make reservations in our restaurant outlets as requested.
• Assist guests with check out when requested.
• Record relevant information in the End Of Shift google doc as it occurs throughout the shift. Keep all guest areas as well as the guest services office clean and organized.
• Perform administrative tasks on a rotating basis with peers to ensure efficient and effective operations and communication among Guest Services and all other departments.
• Will indirectly coordinate with and manage activity of other team members to ensure guest needs are met.
• Learn duties of overnight audit shift.

Note that this is not an inclusive list and team members are at times asked to assist with other tasks to best serve the business. Other tasks may be assigned by the Guest Services Manager or other managers.

Education & Experience:

• A high school diploma or equivalent. An associate’s or bachelor’s degree in tourism, hospitality, or hotel management is a plus.
• 2 years experience in a similar guest-facing role, preferably in the hospitality industry.
• Experience with Opera management software is a plus.
• Familiar with the industry’s best practices.

Skills & Abilities:

• Commitment to guest satisfaction and service excellence. Welcoming…