Patient Access Representative

Job Title:
Patient Access Representative

Location: Mount Pleasant & Charleston, SC (Onsite – multiple locations)

Duration: 13 weeks

Schedule: Monday–Friday | 8:00 AM – 4:30 PM (Day 5x8)

I
nterview Type: Virtual or Phone

We are seeking Patient Services Coordinators to support a healthcare organization during a major EHR Go-Live initiative
. This position plays a key role in ensuring the accuracy of patient data, scheduling, registration, and front-end revenue cycle operations.

The role will involve extensive data transcription from one EHR to EPIC
, schedule scrubbing, and call queue support. Candidates must be comfortable working on a computer for the full 8-hour workday and floating between multiple clinic locations based on workstation availability.

Go-Live & Data Migration Support

• Assist with a large data backlog project
  , transferring patient demographic information and appointment data into EPIC
• Scrub patient schedules to ensure accuracy and completeness
• Assist with inbound call queues as needed
• Accurately enter and verify patient demographic and insurance information in the system
• Greet patients and provide excellent customer service
• Verify and correct demographic and insurance details
• Copy and upload insurance cards into the patient medical record
• Communicate demographic and insurance changes to appropriate departments
• Obtain updated patient registration signatures and ensure documentation is added to the medical record
• Collect and enter patient co-pays
• Verify patient charges in the electronic system
• Reconfirm insurance information at checkout
• Schedule return appointments as appropriate
• Collect balances due from patients
• Run daily close reports and reconcile cash, checks, and credit card payments
• Complete individual and/or practice reconciliation reports, including bank deposit slips
• Review charge audit work queues and correct errors prior to releasing charges

Scheduling

• Schedule patient appointments accurately and efficiently
• Enter patient demographics for new patients and verify information for established patients
• Select appointment times based on patient requests, provider availability, and urgency

EPIC Work Queues & Charge Entry Audit

• Resolve EPIC work queues, including but not limited to:
• Follow-Up
• Charge Review (Audit and Review)
• Missing Guarantor
• Research and analyze denials and correct errors to ensure charges are captured and processed
• Review charts, office notes, pre-authorizations, and hospital documentation as needed
• Ensure charges drop correctly for claims processing
• Work closely with coders during the resolution process
• Respond to billing and insurance questions from patients and staff
• Serve as a resource for front desk registration staff to ensure insurance accuracy
• Resolve patient billing concerns
• Assist providers with charge capture when necessary
• Respond to requests from Revenue Cycle support teams

• Answer telephones and manage call routing
• Take, document, and communicate messages accurately
• File documents and make copies as needed
• Perform general clerical duties to support daily operations

• Work collaboratively within a team to achieve patient care and operational goals
• Share information and communicate professionally with coworkers
• Participate in staff meetings and performance improvement initiatives
• Identify opportunities for process improvement and actively participate in solutions
• Engage patients to create meaningful connections and keep them informed of delays or wait times
• Explain processes to patients in clear, plain language and use teach-back to ensure understanding
• Foster an inclusive environment that values diversity among patients and team members
• Model organizational values, mission, and people-focused service standards
• Demonstrate a passion for caring for patients, colleagues, and the community

• High School Diploma or GED
• 1+ year of relevant experience in a healthcare administrative or patient services role
• EPIC experience required
• OnBase experience strongly preferred
• Strong computer skills and data-entry accuracy
• Ability to multitask in a fast-paced, onsite clinical environment
• Willingness to float between multiple clinic locations