Practice Manager - Primary Care

Overview

Thank you for considering a career at Roper St. Francis Healthcare!

Schedule:
Monday-Friday; 8:00 AM - 5:00 PM - Salaried

Address: 1711 Clements Ferry Rd., Suite 112, Charleston, SC 29492

Address: 162 Seven Farms Drive, Suite 210 (Primary care)

Address: 162 Seven Farms Drive, Suite 120 (Walk-in Clinic)

This position will rotate between all three locations.

Healthcare management experience strongly preferred

Reports to: Regional Practice Administrator/Director

# of Direct Reports: Varies

The Practice Manager anticipates, plans, organizes and directs the operations of one or more physician practices which includes, but is not limited to, supporting providers and managing employees to ensure the highest quality care and services are provided to patients. The practice manager is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.

• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members.

• Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.

• Adheres to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.

• Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APCs.

• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance.

• Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.

• Meets with Practice Administrator and medical group/market leadership leadership as appropriate to review trends and develop/adjust strategic priorities.

• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.

• Handles personnel functions, in collaboration with HR as appropriate, which includes check ins, evaluations etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

BLS Basic Life Support – American Heart Association (within 90 days of hire) (Preferred) (Required if performing clinical functions)

High school diploma (required)

Bachelor’s degree (preferred)

4 years of recent experience in healthcare (required)

2 years of supervisory experience (required)

N/A

N/A

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64…