Community Health - Community Guide

Overview

Charleston, South Carolina, United States

Community Guide

Location: North Charleston and Charleston, SC area

FLSA Status: Exempt

Job Status: Full Time

Work Model: Hybrid

Work Schedule: Monday
- Friday with occasional evenings and/or weekends

Vehicle

Required:

Yes

Amount of

Travel Required:

25-50% within a 25mi community service area

Reports To: Care Team Manager

At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens.

Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.

• Outreach and engagement into care:
  Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions. Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes:
  Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
  
  Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
  
  Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation.
  
  Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner:
  Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. Understand and comply with confidentiality of protected health information and HIPAA. Support member records to be thorough and accurate in Reema’s technology.
• Provide positive representation of Reema:
  Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. Partner with Reemates across the team and the company to offer your perspective and learn from others.
• Job responsibilities to grow and change as business necessitates.

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or…