MUSCP - Financial Counselor - Clements Ferry Medical Pavilion

MUSCP - Financial Counselor - Clements Ferry Medical Pavilion

Join to apply for the MUSCP - Financial Counselor - Clements Ferry Medical Pavilion role at MUSC Health

This individual is the primary liaison for families and internal staff seeking cost estimation quotes as it relates to a patient’s benefit plan; directly securing volume and revenue. Provide onsite or over-the-phone financial counseling for patients and families, facilitate and authorizes the MUSC Hospital Charity Care policy. Candidate will have extensive knowledge of the organization’s charge masters, and the ability to communicate information surrounding price estimates by service, including applicable discounts, in a professional, polite, family-friendly atmosphere.

Acts as central point of contact for internal UMA & MUHA teams to address patient pricing questions and is able to leverage a variety of systems, tools, and resources to ensure the ideal patient financial experience is created.

• Entity:
  University Medical Associates (UMA) Only Employees and Financials
• Worker Type:
  Employee
• Worker Sub-Type:
  Regular
• Cost Center: CC005462 UMA AMB MULT Clements Ferry MOB
• Pay Rate Type:
  Hourly
• Pay Grade:
  Health-19
• Scheduled Weekly
  
  Hours:
  
  40
• Work Shift:
  
  (see job description)

• Assist scheduled patients to locate billable insurance coverage, including screening for potential Medicaid eligibility, SSA disability and/or charity applications; notify patients of copayments/deductibles/deposits prior to services and collect when applicable.
• Provide estimations using the fee estimation tool in Epic; assist with resolution of Financial Assistance Program applications; obtain and record accurate patient data; ensure compliance with all federal and state regulations and inform patients about programs (FAP, Cobra).
• Work closely with internal and external peers; communicate at a high level of professionalism; interact with state workers and external partners to accomplish work efforts; ensure all patients are appropriately processed and worked for financial counseling.
• Ability to understand and interpret credit bureau data; strong communication skills (formal and informal).
• Work accounts assigned to patient Work Queues in Epic, meeting department-established metrics.
• Comply with MUSC Health Policies and Procedures; perform other duties as assigned.

• Required Minimum Training and
  
  Education:
  
  High School Degree or equivalent. 0-6 months experience. Knowledge of medical terminology; health insurance knowledge preferred.
• Proficiency in Microsoft Word and Excel; knowledge of Epic preferred; punctual, dependable with excellent interpersonal, oral, and written communication skills.
• Strong organizational skills and initiative; ability to establish and maintain professional relationships; continuous self-improvement mindset.

N/A

Continuous requirements to perform job functions while standing, walking, and sitting. Ability to bend, kneel, climb stairs, reach in all directions; use hands and fingers dexterously; maintain 20/40 vision corrected; work in a latex-safe environment and indoors. Frequently lift/carry up to 20 lbs unassisted; occasionally lift from 36" to overhead 15 lbs; infrequent exposure to dusty areas and confined spaces.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate based on race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by law. All qualified applicants are encouraged to apply and will receive consideration based on qualifications and business need.

MUSC participates in the federal E-Verify program to confirm identity and employment eligibility. For information about E-Verify, visit http://(Use the "Apply for this Job" box below)./e‑mployees.

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