Patient Care Representative

Overview

JOB SUMMARY:

Patient Care Representatives are responsible for maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that Patient Care Representatives are polite, attentive and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way they can.

• Open and close office/lobby as evidenced by opening and closing time of facilities
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day
• Greet patients, company representatives, caretakers & transportation providers as evidenced by company standards and policies
• Check-in patients upon arrival by verifying information required and having patients’ complete questionnaires/forms
• Attend to walk-in patients, scheduling inquiries, prescription/record pick-up, etc.
• Sort and distribute charts and deliveries
• Print fee tickets
• Cross-check and update next-day charts as evidenced by the appointment schedule
• Create and repair patient charts
• Maintain the refreshments cart in the lobby
• Ensure that the lobby and alcove is tidy and orderly throughout the day as evidenced by company standards and policies
• Responsible for staging before and clean-up after lobby seminars as evidenced by the seminar schedule
• Complete appointment confirmation calls as evidenced by the appointment schedule
• Confirm patients’ insurance information and co-payment
• Collect co-payment, any non-covered service fees and/or existing account balances
• Provide patient with a statement and/or receipt
• Schedule patients for appointments, follow-ups, etc.
• Account for fee tickets
• Balance the cash drawer
• Fill out essential reports and forms
• Adherence to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.