MUSCP - Administrative Assistant - Department of Otolaryngology

Overview

MUSCP - Administrative Assistant I - Department of Otolaryngology. The Audiology Administrative Assistant provides behind-the-scenes administrative support to ensure the smooth operation of audiology services for patients of all ages. This role focuses on clerical duties, scheduling coordination, record management, and communication support for audiologists and clinic staff. Although the assistant does not serve as the primary point of contact for patient check-in, he/she plays a vital role in maintaining efficient workflows and high-quality patient care.

• Coordinate audiology appointment scheduling, rescheduling, and cancellations as directed by clinical staff
• Coordinate sedated hearing procedures
• Manage and update patient records in the electronic health record (EPIC) system
• Assist with insurance verifications, authorizations, and referral documentation
• Prepare and organize clinical forms, reports, and intake documentation for provider use
• Track and manage hearing aid orders, repairs, returns, and warranties
• Communicate with patients, caregivers, and referring providers regarding appointment logistics, documentation needs, and follow-up procedures, as directed
• Support audiologists by preparing documentation, printing reports, and organizing clinical paperwork
• Maintain accurate internal tracking systems for patient follow-ups, equipment returns, and other clinic workflows
• Assist with inventory management of audiology supplies and hearing aid accessories
• Perform general administrative tasks such as scanning, faxing, and correspondence preparation

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–2 years of administrative or clerical experience, preferably in a medical or audiology-related setting
• Experience with EHR systems and medical scheduling software is preferred

• Excellent attention to detail and organizational skills
• Strong written and verbal communication abilities
• Comfortable handling confidential patient information in compliance with HIPAA
• Ability to work independently and collaboratively within a clinical team
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical or audiology terminology is helpful but not required
• Customer service mindset with a professional, supportive demeanor

• Embedded in pediatric ENT/Audiology clinic with regular use of computers and standard office equipment
• May require extended periods of sitting and occasional light lifting
• Regular collaboration with audiologists, ENT providers, nursing staff and other healthcare professionals
• Frequent patient interaction (primarily administrative or over the phone/MyChart)

Education:

High School Degree or Equivalent

Work Experience:

1 year

Note:

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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