Front Desk Admin

Overview

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly.

If you’re looking for a role where you make a difference every day, start your application today.

• Helps prepare patient charts for the clinic, including insurance checks, obtaining authorizations, verifying results are on file when required, and confirming scheduling is appropriate for the clinic
• Creates a welcoming atmosphere by greeting visitors and patients at the clinic
• Checks in and checks out patients in a timely, friendly manner
• Manages a multiline telephone system efficiently and politely, minimizing hold time
• Schedules testing and procedures for patients as necessary
• Comforts patients by answering any questions they may have within the scope of their role
• Expedites patient processing by having them fill out forms and assisting when needed
• Obtains patient identification and insurance information and enters it into the electronic health record
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
• Keeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
• Protects patients’ right to confidentiality; it is mandatory to have familiarity with HIPAA

• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience with word processing programs and basic computer skills
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, G.E.D. recipient, or equivalent
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
• Phenomenal customer service skills
• Pleasant phone demeanor with the ability to manage calls efficiently
• Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology
• Excellent verbal and written communication skills
• Must be able to multitask effectively; critical time management skills are necessary
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette
• Providing training to both new and experienced colleagues is mandatory
• Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm

Compensation: $17.50 - $21 hourly