Sales Associate

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The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

• Operate with accuracy and efficiency with core banking systems and process transactions with a sales associate cash drawer.
• Balance assigned cash daily and maintain strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, obtain and/or verify documentation of identification, obtain and/or verify endorsements/payees, cash and checks/withdrawals/transfers and obtain supervisor approval for authorization at bank‑established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including KYC, OFAC, and Information Security policies and procedures.
• Contribute to meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self‑performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Stay current and knowledgeable in order to communicate the Bank’s products and services to clients.
• Open and/or close the Branch as business needs arise; may require working hours outside normal scheduled hours.

• High school diploma or equivalent.
• Successful completion of the Bank’s in‑house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales‑oriented professional demeanor.
• Excellent communication skills required; verbal and written communication skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detail‑oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

• Sitting and standing for extended periods of time.
• Operate a computer keyboard, mouse, and other computer components.
• Reach over teller counter or desk area to receive customer transaction documents.
• Lifting and carrying up to twenty pounds.
• Converse and exchange information with all levels of staff within the organization.
• Observe, perceive, identify, and translate data.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Please  to access a list of benefits for which this position is eligible. Additional information regarding United’s Mission, Values and Culture can be found here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.