Problem Solving Specialist

Job Description - Problem Solving Specialist (MER
0003XJ7)

Problem Solving Specialist Group :
Mercedes-Benz Group AG

The Problem‑Solving Specialist drives structured problem‑solving processes across production lines to ensure product quality, operational efficiency, and compliance with internal standards. The role leverages methodologies such as 8D and Root Cause дальше (Ishikawa, 5 Why) and digital tools to identify, analyze, and resolve complex issues impacting manufacturing performance.

• Facilitate and execute the 8D methodology, containment actions, and corrective measures for quality and process issues.
  • Complete D1–D2 with a clear problem description.
  • Drive D3 containment to a verified clean point, document evidence, and close temporary measures.
  • Lead walk‑backs and pipeline checks across shops and validate origin with data (QSYS/VoCA/FTC).
  • Facilitate multi‑shop root‑cause sessions, triangulate evidence across data, gemba, and tests; apply tools such as Ishikawa diagrams and 5‑Why analysis.
  • Design counter‑measures in D5/D6, mistake‑proofing, and verify effectiveness in D7.
  • Curate D8 lessons learned and update digital templates/standards used in SFM.
  • Use Shop Floor Management (SFM) systems for documentation, escalation, and feedback loops.
  • Read top‑topic dashboards; interpret trend charts (3
    
    MIS/VoCA).
  • Build simple filters (shop, variant) to isolate signals and correlate sensor triggers to start problem solving.
  • Create analyses linking process changes/shutdowns to defect frequency; quantify effectiveness; specify new dashboard requirements.
• Identify waste at GEMBA during 5‑cycle checks; map simple process steps.
• Moderate multi‑shop sessions (Assembly/Paint/Body, Logistics, Maintenance) to converge on root cause.
• Provide guidance and training to team leaders and operators on standardized problem‑solving processes.
• Coach izgled GL/TL to start problem solving at the Installer Principle and elevate when needed.
• Integrate lessons learned (D8) into standards and monitor recurrence rates across shops.
• Participate in Problem‑Solving meetings to Q‑Forum to escalate critical problems for escalation to management.
• nyň coordinate complex problem‑solving resolution hand‑over to the Failure Analysis Team in Quality department.
• Perform other duties as required.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

• Bachelor's Degree in Manufacturing Engineering or similar, Mechanical Engineering, Industrial Engineering or a related field. Alternatively, an associate degree or 5–10 years in automotive with Failure Analysis experience.

• Knowledge of 8D Problem Solving methodology.
• Capability in data analysis tools and digital manufacturing systems.
• Good communication and facilitation skills for cross‑functional teams.
• Proficiency in Microsoft Office.
• Experience with Power BI dashboards, SFM routines, and digital escalation workflows.
• Familiarity with CQC (Customer Quality Check) processes and audit requirements.
• German and/or Spanish language knowledge is a plus.

EXCELLENT COMPENSATION & BENEFITS PLAN WITH 401k MATCHING

Mercedes-Benz Vans, LLC is committed to袭 fostering an inclusive environment that appreciates and leverages the diversity merger of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, religion, marital status, veteran status, physical or other disability, genetic information, or any other characteristic protected by federal, state or local law.

Primary

Location:

United States of America – South Carolina – Charleston

Work Locations: 8501 Palmetto Commerce Pkwy, Charleston 29456