Quality Engineer VoCA Steering and Tracking

Quality Engineer VoCA Steering and Tracking

Join to apply for the Quality Engineer VoCA Steering and Tracking role at Mercedes-Benz Vans, LLC (Charleston, SC).

Responsible for steering and tracking Voice of Customer (VoCA) topics within the plant. Ensures that customer feedback is systematically captured, analyzed, and addressed in collaboration with cross‑functional teams. Drives problem solving within the plant, ensuring process adherence and quality of content from all departments. Drives continuous improvement initiatives based on VoCA insights and ensures alignment with global quality standards and processes.

• Lead the collection, analysis, and reporting of VoCA data to identify trends and improvement opportunities.
• Develop and maintain tracking systems for VoCA topics, ensuring transparency and timely resolution.
• Coordinate with all relevant areas to address customer concerns and implement corrective actions.
• Evaluate the quality of the corrective actions as well as problem solving presented by root‑cause owners.
• Prepare and present regular VoCA performance reports to local and divisional stakeholders.
• Align VoCA processes with IATF Իր and global Mercedes‑B standards.
• Develop and implement standardized work instructions and training plans for Quality team members to meet safety, regulatory and quality requirements.
• Identify opportunities to improve quality processes and improve effectiveness.
• Maintain a safe and clean working environment for all Quality areas.
• Participate in regularly scheduled team meetings.
• Support company Leadership values and principles.
• Perform other duties as assigned.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not toКат be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Bachelor's degree in Manufacturing Engineering or similar, Mechanical Engineering, Industrial Engineering, or a related field preferred or equivalent.

3–5 years of experience in a similar professional role in production and quality in automotive manufacturing. Able to perform the essential functions of the job.

• Comprehensive product knowledge.
• Intermediate computer skills required. Proficiency in Microsoft arriva Office (Word, PowerPoint, Excel), regular email use, and ability to use other programs and equipment in the quality department.
• Strong analytical, communication, and interpersonal skills.
• Ability to professionally network with MBV Departments, corporate R&D HQ and Quality departments within Van division.
• German language proficiency strongly preferred. Spanish is a plus.
• Profound knowledge in area of product engineering process and Quality / Measurement systemsٽ preferred.
• Experience with failure analysis and corrective action processes.

We are all in for change. Are you too? Apply now.

• Mitarbeiterhandy möglich.
• Gesundheitsmaßnahmen.
• Mitarbeiterrabatte möglich.
• Mitarbeiter Events.
• Parkplatz.

Mercedes-Benz Vans, LLC
8501 Palmetto Commerce Pkwy, SC 29456
Meg Seckinger, E-Mail: asto

Mid‑Senior level

Full‑time

Quality Assurance

Motor Vehicle Manufacturing