Learning Consultant- Executive Development

Overview

Join AAA The Auto Club Group. This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Job Type: Full time

Exempt/Non Exempt: Exempt/Non Exempt

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Learning Consultant - The Auto Club Group

Reports to: Manager Learning & Development or Director Learning & Development

Facilitate and evaluate highly advanced technical, non-technical or leadership development programs for all employees in assigned business units, assigned management level(s) within the company or corporate-wide initiatives. Apply instructional design concepts and methodologies to evaluate and analyze the design integrity of training projects, programs and curriculums. Develop and revise course curriculums and content for assigned initiatives. Work with vendors to identify learning solutions and customizations for training programs.

Manage client and vendor relationships. Ensure that learning and development initiatives drive performance to targeted departmental and corporate goals.

Serve as a subject matter expert by providing insight and trusted performance-consulting advice to all levels of management. Conduct needs assessments to identify employee development needs and gaps in training. Work independently or lead project teams tasked with developing and executing learning strategies, evaluating the impact of training initiatives against predetermined metrics and identifying or developing solutions for highly complex problems.

Forecast and communicate potential project outcomes to senior leaders and business units. Ensure cost-effective completion of highly complex assignments and large scale projects within specified deadlines while adhering to established department and company guidelines.

Maintain current and emerging knowledge of learning and development standards and techniques. Make recommendations for improvements to training and facilitation methods, processes and procedures used within department. Act as a resource to less experienced staff.

None

• A competitive annual salary between $74,900 - $95,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

Education (minimum)

• Bachelor Degree in Education, Training or a related field or equivalent experience
• Certification in Training, Facilitation or Coaching

Experience

Proven experience in/with:

• facilitating and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies
• developing updates to course curriculum and facilitation processes
• managing multiple competing priorities/projects
• providing guidance and work direction to less senior personnel
• facilitating meetings, workshops and presentations
• benchmarking and trend analysis
• performance analysis
• determining and recommending solutions to training issues
• coaching and mentoring adult learners
• leading small to large-scale Learning and Development project team
• designing learning solutions for Instructor Lead, eLearning, Virtual or blended platforms

Knowledge

• adult learning theories, training methods and techniques
• Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite
• principles of performance analysis
• needs assessment and task analysis principles
• instructional design theory, concepts and practices
• extensive knowledge of one or more of the following fields:

• Travel
• Membership
• Insurance /Claims
• Roadside Assistance
• Call Center Environment
• Sales
• Customer Service
• Leadership Development

Skills & Ability

• lead large scale long-term learning and development projects
• participate in performance consulting for management to include performance analysis, design, delivery and implementation of performance improvement interventions in a business environment
• design and develop learning solutions; including but not limited to eLearning, Virtual, Instructor Lead and blended platforms
• manage client/vendor relationship
• develop and execute training and development strategies
• observe, evaluate and provide coaching and feedback
• develop and…