UNIV - Center Representative - Business Operations

UNIV - Support Center Representative - Business Operations

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Job Description Summary

To provide administrative and operational support to the Business Operations units. Primary areas of responsibility include but are not limited to:
Acting as a dispatcher for patient transport services;
Assisting on-campus parkers with gate access issues;
Delivering orders for Printing Services;
Providing general customer service;
Performing administrative duties such as producing reports, shift change briefings, and tracking data related to patient transfers. This position reports to the Support Center Manager.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type

Classified

Cost Center

CC000051 Business Operations

Pay Rate Type

Hourly

Pay Grade

University-03

Pay Range

28,060.

- 51,923.000

Scheduled Weekly Hours

40

Work Shift

Evening (United States of America)

Job Responsibilities

Duty 1 – Parking, 30%, Essential

Responds to customer service calls and operates the parking gate access controls for patient/visitor, employee and student parking facilities at the MUSC downtown campus. Responsibilities include but are not limited to:
Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations;
Troubleshooting customer service calls and operating gates as required;
Documenting call details and initiating follow-up actions;
Monitoring cameras for problems or suspicious activity.

Duty 2 – Transportation, 30%, Essential

Dispatches drivers for patient transport operations. Responsibilities include but are not limited to:
Maintaining expert knowledge of the Logis dispatch system and the Samsara vehicle tracking app;
Providing excellent customer service to the clinical personnel requesting patient transport;
Communicating in a positive, courteous and professional manner at all times;
Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements;
Monitoring routes and status of all drivers to coordinate and prioritize their schedules;
Assisting clinical personnel and drivers with troubleshooting challenges;
Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes.

Duty 3 – Printing Services, 20%, Essential

Provides order fulfillment support for Printing Services. Responsibilities include but are not limited to:
Verifying customer information to ensure delivery success;
Delivering orders using an automobile, a golf cart or on foot;
Assisting customers with order pick-ups at the Bee Street office.

Duty 4 – General Administrative/Customer Service, 15%, Essential

Provides general customer service and administrative functions for all areas. Responsibilities include but are not limited to:
Directing customers to appropriate parking locations and bus stops;
Providing bus schedule and next estimated arrival;
Offering general departmental information like hours of operation, services provided and contact information;
Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact;
Assisting with parking citation adjudications;
Performing data entry and assisting with reports.

Duty 5 – Other Duties as Assigned, 5%, Essential

Perform other duties as assigned. Examples include but are not limited to:
Receiving/administering additional training; modifying/adding services; participating in special projects.

Additional Job Description

MUSC Minimum Training and Experience Requirements: A high school diploma and two years of work experience in collecting, scheduling, processing and reporting information in a data processing environment.

MUSC Physical Requirements

(

Note:

The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift)

Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work…