Community Associate, Customer Service​/HelpDesk

Community Associate

1240 Winnowing Way, Suite 100, 29466 Mt. Pleasant, South Carolina

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when they work from wherever and however they want. IWG leads the way by building the world’s largest workspace network across over 120 countries.

Join us and help us bring more freedom to people and businesses while expanding our network. You’ll enjoy a great work-life balance and competitive benefits while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries. You’ll create and maintain your own community within your center, taking care of all administrative and support needs so customers can focus on running their business.

You arrive a few minutes before the center opens to make sure everything is ready and check that the cleaners have completed their tasks. Throughout the morning you handle customer requests: change WiFi codes, track packages, provide directions, set up projectors, and ensure all services are properly charged and invoiced accurately. You take short coffee breaks to relax for a few minutes.

In the afternoon you assist with printing, invoicing, and open tickets for environmental concerns. You collaborate with the Community Manager to plan next week’s networking event, write e-invites, create and post posters, and share the benefits of the IWG community with prospects. At the end of the day you tidy the center and help group meetings wrap up with nearby restaurants, then head home.

We’re looking for someone who manages multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator who builds strong professional relationships and empathizes with people’s needs (Ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.