Operations Coordinator

Dynamic and innovative Facilities Management firm is seeking to hire a full-time coordinator to assist account managers in guiding the company and stakeholders to success.

• A strong sense of ownership and initiative
• Exceptional organizational skills and attention to detail
• Clear, professional communication skills—both written and verbal
• A willingness to learn and grow within a fast-paced, team-oriented environment
• Ability to manage high-pressure situations while maintaining excellent communication and service standards

• Eligible for performance bonuses
• Paid holidays and PTO
• Training and certification reimbursement
• Health Insurance
• 401(k) matching
• Smart Dollar Financial Planning
• Care Coach mentoring

• Schedule, coordinate, and supervise third-party vendors to complete work orders.
• Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs.
• Act as the primary point of contact for all facilities-related inquiries, service issues, and requests.
• Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses.
• Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs.
• Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms.
• Upload and maintain documentation and service data across company software systems.
• Participate in an on-call rotation, including weekends, to address urgent facility issues.
• Identify, vet, and onboard new vendors as needed.

• 2+ years of experience in facilities management, customer service, or administrative operations.
• Proficiency in platforms like ticketing systems (ex., Service Channel) and Microsoft Office.
• Organized with strong attention to detail and follow-through.
• Creative problem-solving skills.
• Proven ability to work well within a team.

• Microsoft Office Suite experience and working with data are a plus.
• Salesforce experience.
• CRM experience.

$50,000 - $70,000 per year