Scheduling Coordinator​/Customer Service

Scheduling Coordinator / Customer Service

Apply for the Scheduling Coordinator / Customer Service role at The Glass Guru of Charleston, SC

Location:

Charleston, SC
Salary: $40,000.00 – $55,000.00

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and/or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads/potential customers
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, aligning with customers
• Troubleshoot issues from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• File daily work orders and estimates
• Order all office/shop supplies
• Keep office clean and tidy

• 401(k)
• Health insurance
• Opportunity for advancement
• Bonus based on performance

• HS Diploma or equivalent
• Ability to pass initial background check and drug test

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel)
• Hardworking, motivated, with excellent organizational and time‑management skills

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Entry level

Full-time

Administrative

Glass, Ceramics and Concrete Manufacturing