Community Associate, Customer Service​/HelpDesk

Job Overview

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. The world of work is changing—short commutes, flexibility and convenience are the minimum standards employees want when it comes to how they want to work. At IWG we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however they want… in over 120 countries across the globe.

1240 Winnowing Way, Suite 100, 29466 Mt. Pleasant, South Carolina

As a Community Associate you will work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready. Customers arrive all throughout the morning asking for Wi‑Fi code changes, package status and meeting room directions. You set up projectors, charge services accurately, manage incoming calls and handle a host of customer requests while enjoying quick coffee breaks. Throughout the afternoon you print, invoice and open tickets in our service portal.

You collaborate with the Community Manager to plan the next week’s networking event, write e‑invitations, put up posters and share details about the space with prospects. In the evening you ensure the center is tidy, escort guests to suitable restaurants and head home.

• A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full‑time

Other

Facilities Services

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