Field Services Specialist

Field Services Specialist – Arch Key Solutions

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Arch Key is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible. We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow.

Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project.

This is more than a call to join us; it’s an invitation to be part of a visionary journey, to grow with us as we scale.

Responsible for providing day‑to‑day administrative support to labor managers and field leadership teams. This position ensures all field services department work activities are coordinated and organized, in alignment with all Company policies, procedures, key objectives and regulations.

• Processes the necessary paperwork and documentation for field labor hiring and layoffs, ensuring all required information is provided to HR, payroll and union representatives. Partners with HR and Payroll to accurately maintain active employee data.
• Provides daily high‑quality administrative support to labor managers, field leadership, and field employees. Coordinates various projects and maintains accurate systems data including timekeeping, logs, training, certifications, and safety.
• Schedules and coordinates meetings and training activities for field personnel, partnering with necessary departments to process technological requests and provides necessary training on tools such as iPads, laptops, and company software.
• Assists with management of portability for field employees working in other local jurisdictions.
• Creates and maintains positive communications and relationships with customers, vendors and field staff that reflect and support the Company’s core values.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high‑quality services and programs as they relate to clients, subcontractors, co‑workers, suppliers, and the public.

• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high‑quality services and programs as they relate to clients, subcontractors, co‑workers, suppliers, and the public.
• Associate degree or equivalent work experience in construction management, IT support, administration, business or a related field.
• Minimum 3-5 years of experience in construction field dispatching.
• Strong knowledge and experience with union collective bargaining agreements and building construction is a plus.
• Strong process orientation.
• Strong organizational, project management, training, and customer service skills.
• High degree of professionalism, initiative and prioritization skills. Experience with direct customer contact and effective communication with employees and co‑workers at all levels. Demonstrated prominent level of integrity and dependability.
• Dedicated team player, with excellent listening, coaching, interpersonal, written, and verbal communication skills. Strong telephone communication skills, collaboration, and…