Territory Manager; Wando

Job Title:

Territory Manager (Wando) at Vestis Corporation

The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. The role is responsible for territory service safety and results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales, and credits.

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory
• Report directly to a Service Manager or, if not present, to a Senior Territory Manager or General Manager
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Assist in new account installations as directed by Service Manager and/or General Manager
• Manage day‑to‑day activities of customer service programs for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve all service requests in a timely manner
• Set clear expectations for customer service and lead by example
• Spend 60% of time traveling with service professionals, conducting observations and visiting customer locations
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers to protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Conduct in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
• Deliver and participate in training to ensure customer retention and service goals are met
• Maintain daily remote contact with RSRs to address pending items and ensure timely resolution
• Attend meetings and complete necessary administrative work to improve customer satisfaction
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigate and report all accidents or incidents within 24 hours of notification

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
• Strong interpersonal, analytical, communication and customer service skills
• Considerable negotiation skills
• Computer proficiency, including working knowledge of MS Office software
• Exposure to sales functions preferred
• Considerable skills in management, human relations, and communication

• Majority of time driving own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory
• Exposure to weather conditions (heat, wind, cold, rain, snow, etc.)
• Customer visitations may require walking, climbing stairs, pushing‑pulling carts, and exposure to weather conditions
• Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance
• Time may also be spent in a company office environment, loading dock, production, warehouse areas, and vehicle maintenance areas

• High school diploma or equivalent;
  Bachelor’s degree in a related field preferred or equivalent experience
• Two years of service and route‑based industry experience, with a proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract‑managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

• Must be DOT‑certified
• Valid driver’s license
• Automobile insurance on personal vehicle

Successful completion of criminal background, motor vehicle record and drug screen checks is required.

Open to relocation for advancement opportunities.

Seniority Level: Mid‑Senior level |

Employment Type:

Full‑time | Job Function:
Sales and Business Development | Industries:
Facilities Services