UNIV - Clinical Administrative Coordinator - Department of Medicine: Division of Hematology Oncology

Job Description Summary

Serve as the divisional Administrative Coordinator who acts as a clinical scheduling liaison and point of contact for the Patient Access Center, outpatient clinic staff and management, patient navigators, faculty, fellows, and other ancillary services. Primary responsibilities are focused on providing direct support to divisional faculty as it relates outpatient clinic coordination and productivity. The person holding this position will be integrated as part of the division’s clinical operations team but also must operate with a substantial amount of autonomy and be willing to adapt to a regularly changing environment that can, at times, require assistance that is outside their routine responsibilities.

Customer service and effective communication is a vastly important requirement as this position engages with a wide range of individuals both internally and externally. Success will be measured on the impact this individual has on provider efficiency and the customer service they provide. The employee has a matrix reporting structure with the Division Administrator and the Ambulatory Clinic Medical Director.

• Assist with clinic flow for divisional outpatient, telemedicine, and econsult activities. Review provider schedules, manage wait lists, schedule patients, audit schedule density, perform administrative functions, and facilitate manual record uploads in Epic.
• Assist with divisional scheduling activities including urgent follow-ups, add-on clinics, last‑minute changes, overbooking requests, special requests, monitor faxes, create inpatient schedules, reschedule cancelled clinics, backup other staff.
• Assist with process improvement and promote provider productivity: communicate with providers and external services, analyze provider templates, recommend and implement changes, monitor progress, submit PATH forms, quality improvement interventions, monitor open encounters and template hold time.
• Provide direct administrative support to faculty members and NPs/PAs: scheduling and coordinating meetings, maintaining Outlook calendars, providing administrative support for faculty affairs, credentialing, license renewals, academic and clinical requirements.
• All other tasks assigned by the Division Administrator and Ambulatory Clinic Medical Director.

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor’s degree and two years experience in business management, public administration or administrative services.

The Medical University of South Carolina is an equal opportunity employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.